Call Center Representative

Job Overview
We are seeking a dynamic and enthusiastic Call Center Representative to join our team! In this vital role, you will serve as the first point of contact for our valued customers, providing exceptional service and support through phone and digital channels. Your energetic approach will help build positive relationships, resolve inquiries efficiently, and ensure every customer feels heard and appreciated. If you thrive in a fast-paced environment and possess excellent communication skills, this opportunity is perfect for you to make a meaningful impact while advancing your career in customer service.

Duties

• Handle incoming calls with professionalism, enthusiasm, and a friendly demeanor, ensuring each customer feels valued
• Provide accurate information regarding products, services, or appointments by utilizing your strong communication skills
• Assist customers with data entry tasks, updating records promptly and accurately within our computer systems
• Use your knowledge of medical terminology when supporting healthcare-related inquiries or appointments
• Maintain excellent phone etiquette to foster positive interactions and customer satisfaction
• Identify customer needs through active listening and analysis skills, offering appropriate solutions or directing them to the right department
• Multitask effectively by managing multiple conversations while documenting details clearly and efficiently

Requirements

• Bilingual abilities are highly preferred to serve diverse customer populations effectively
• Proven experience in a medical office or healthcare setting is a plus, especially familiarity with medical terminology
• Strong computer skills with proficiency in data entry and familiarity with customer relationship management (CRM) software
• Exceptional communication skills in English; additional languages are advantageous
• Demonstrated ability to handle high-volume calls with professionalism and patience
• Knowledge of phone etiquette and customer service best practices to ensure positive interactions
• Previous experience in a call center environment or related customer service role is desirable but not mandatory
• Analysis skills to assess customer needs quickly and provide appropriate support

Join us and become part of a vibrant team dedicated to delivering outstanding service! We value energetic individuals who are eager to help others, excel in communication, and thrive in a collaborative environment. Your dedication will help us create memorable experiences for every customer we serve!

Job Types: Full-time, Part-time

Pay: $21.31 - $25.66 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: On the road

Salary : $21 - $26