Clinical Q&A Manager

Clinical Q&A Manager

Location: Hybrid / 2-3 days a week onsite

Reports to: Director of Medical Operations

Position Summary:

The Clinical Quality Assurance (QA) Manager is responsible for leading REVA’s clinical quality, patient safety, and regulatory compliance programs across all fixed-wing air ambulance operations. This role ensures the highest standards of patient care delivery through continuous quality improvement (CQI), data-driven performance monitoring, and adherence to federal, state, and international regulations.

The Clinical QA Manager serves as a key leader within the Medical Management team, driving clinical excellence, standardization, and risk mitigation across all missions. This position works cross-functionally with Aviation, Operations Center (ROC), Safety, and Leadership teams to ensure safe, compliant, and high-quality patient care in dynamic, high-acuity environments.

KEY RESPONSIBILITIES:

Clinical Quality & Patient Safety

·        Lead the development, implementation, and oversight of the Clinical Quality Management Program (CQMP)

·        Establish and monitor clinical KPIs and performance metrics (e.g., patient outcomes, documentation compliance, adverse events)

·        Conduct routine and focused chart audits to ensure accuracy, completeness, and adherence to clinical standards

·        Identify trends, gaps, and risks; implement corrective and preventive action plans (CAPA)

·        Oversee incident reporting systems, including root cause analysis (RCA) and follow-up actions

·        Promote a culture of safety, accountability, and continuous improvement

Regulatory Compliance & Accreditation

·        Ensure compliance with all applicable regulatory bodies including:

o   FAA and Aviation (as applicable to medical crew operations)

o   State and Federal healthcare regulations

o   OSHA standards

o   NAAMTA & CAMTS, and other Medical bodies as necessary.

·        Lead preparation for and participation in accreditation surveys, audits, and inspections

·        Maintain readiness for unannounced inspections and audits

·        Develop, review, and update clinical policies to ensure regulatory alignment

Clinical Governance & Program Development

·        Develop and maintain clinical policies, protocols, and standard operating procedures (SOPs)

·        Ensure alignment with evidence-based practice and industry standards

·        Provide subject matter expertise in clinical program development and expansion initiatives

Education, Training & Competency

·        Partner with Training and Education teams to:

o   Develop and deliver clinical education programs

o   Ensure competency validation and ongoing clinical proficiency

·        Provide guidance on documentation standards, clinical protocols, and best practices

·        Support onboarding and orientation of new clinical staff

Operational Integration

·        Collaborate with the REVA Operations Center (ROC) to ensure clinical considerations are integrated into mission planning and execution

·        Provide clinical oversight for complex or high-risk missions as needed

·        Participate in on-call rotation or flight status, (Preferred. Not required)

Leadership & Team Management

·        Participate in Resource Management rotation.

·        Supervise and mentor clinical staff and/or QA personnel

·        Foster a high-performance, accountable, and collaborative team environment

·        Support recruitment, performance management, and professional development

·        Act as a clinical leader and role model within the organization

Data, Reporting & Analytics

·        Develop and maintain quality dashboards and reporting tools

·        Analyze clinical data to identify trends and improvement opportunities

·        Present findings and recommendations to senior leadership

·        Support organizational goals through data-driven decision-making

Qualifications:

Education & Licensure

·        Bachelor’s degree in Nursing or related field required

·        Master’s degree (MSN, MHA, or related) preferred

·        Current, unrestricted Registered Nurse (RN) license

Experience

·        Minimum 5–10 years of clinical experience in critical care (ICU, ED, Trauma)

·        Minimum 3–5 years of leadership experience in clinical operations or quality management

·        Air ambulance / flight nursing experience required

·        Experience with quality assurance, accreditation, and regulatory compliance programs strongly preferred

Certifications (Required)

·        BLS (Basic Life Support)

·        ACLS (Advanced Cardiac Life Support)

·        PALS (Pediatric Advanced Life Support)

·        PHTLS or BTLS

Core Competencies

·        Clinical excellence and critical thinking

·        Regulatory and accreditation expertise

·        Data analysis and performance improvement

·        Leadership and team development

·        Strong communication and collaboration skills

Certifications (Preferred)

·        CFRN (Certified Flight Registered Nurse)

·        CCRN (Critical Care Registered Nurse)

·        CEN (Certified Emergency Nurse)

·        Certified Professional in Healthcare Quality (CPHQ)

·        High attention to detail and documentation standards

·        Ability to perform in high-pressure, time-sensitive environments