What are the responsibilities and job description for the Operations Specialist position at Reva, Inc.?
Reports To: On Duty ROC Manager
Location: Fort Lauderdale, FL (On Site)
Position Overview:
As a Operations Specialist in the REVA Operations Center (ROC), you will be an integral part of our front-line team, dedicated to ensuring patients and their families receive the highest level of medical care while facilitating a seamless transport experience. Your primary focus will be managing private pay requests from the initial inquiry to the completion of the Revenue Cycle Management (RCM) process.
Key Responsibilities:
• Respond promptly and follow up on private pay and corporate inquiries in accordance with REVA standards and guidelines.
• Initiate Verification of Benefits (VOB) and collaborate with RCM to manage patient financial responsibility.
• Maintain ongoing communication with families and healthcare providers throughout the medical transport process.
• Assist families and patients in securing receiving hospital beds.
• Support the scheduling of confirmed missions.
• Submit necessary documents and paperwork to local and foreign governments when required.
• Provide real-time mission updates to both internal and external stakeholders.
• Coordinate effectively with various departments including Medical, Aviation, and Revenue Cycle Management.
• Ensure post-mission communication to address all questions and concerns.
• Proactively identify potential lead sources and foster partnerships with hospital systems and vendors for future missions.
Preferred Qualifications:
• Background in Sales, Patient Advocacy, Social Work, Healthcare, or Aviation Customer Service.
• College Degree and/or Relevant Certifications.
• Bi-Lingual Proficiency.
Minimum Qualifications:
• Passion for assisting individuals in need.
• Excellent telephone etiquette.
• Strong communication and organizational skills.
• Exceptional multitasking ability.
• Proficiency in Microsoft Office Suite and CRM Software.
Physical Requirements:
• Ability to lift 50 lbs.
• Capacity to remain composed in high-stress situations.
• Flexibility to work a rotating schedule, including nights and weekends.
Benefits:
• Competitive industry salary.
• Comprehensive group healthcare insurance (Medical, Dental, Vision, Life).
• Tuition reimbursement.
• Matching 401k.
• Scheduled hard days off.
• 10 vacation days.
• 8 sick days.
• 7 paid holidays.
About REVA:
With over 30,000 completed flights in 70 countries, REVA is a globally recognized leader in the medical transport industry. Our 13 dedicated ICU-configured Jets and a team of over 200 air-ambulance professionals ensure urgent and reliable medical care. Operating 24/7, we serve patients requiring care beyond normal travel or in remote regions. With bases in North America, the Caribbean, and Europe, REVA's reach is unmatched.
Our commitment to diversity and inclusion fosters a welcoming environment that upholds equality, rejecting discrimination or harassment. We welcome applicants of all identities, backgrounds, abilities, and perspectives. If you need assistance during the application process due to a disability, please inform us. Employment decisions are based on qualifications, merit, and business needs.