What are the responsibilities and job description for the UX Product Manager position at Rev.io?
About Rev.io
Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years’ in business serving our clients. While we are very experienced in what we do, we are still growing rapidly and we are looking for exceptional people who are excited to join us on a career-defining journey. In all of our daily work, each of us are guided by our mission, vision and “ACT TOP” values.
Our Mission: To help clients grow revenue efficiently. Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.
Our ACT TOP Values:
About The Role: Rev.io is seeking a UX Product Manager to drive the user experience strategy across our platform while partnering closely with Product Owners, Engineering, and Enterprise Platform teams. This role combines product thinking, UX leadership, and customer advocacy to ensure our applications are intuitive, efficient, and scalable.
Rev.io provides configurable software for billing, customer management, business management, payments, analytics, provisioning, and automation to service providers in telecommunications, Wireless & IoT, managed IT services, A/V, security integration, and other related industries. Our modern, cloud-based software delivers the industry’s most complete quote-to-cash experience, enabling our clients to grow their revenue efficiently. Rev.io is an Atlanta-based company with offices in Atlanta and West Virginia. We have more than 21 years’ in business serving our clients. While we are very experienced in what we do, we are still growing rapidly and we are looking for exceptional people who are excited to join us on a career-defining journey. In all of our daily work, each of us are guided by our mission, vision and “ACT TOP” values.
Our Mission: To help clients grow revenue efficiently. Our Vision: To be the best billing & back-office software company in the world by providing innovative solutions and extraordinary service to our clients and end users.
Our ACT TOP Values:
- Achieving Extraordinary Results: Doing more than expected and pursuing a higher standard of work without compromising your job responsibilities.
- Caring For Employees, Clients and Community: Demonstrating empathy and concern by helping those who are most in need.
- Take Responsibility and Act Like An Owner: Being accountable and doing the right thing even when no one is watching.
- Transparent Leadership: Communicating openly, regardless of title or situation.
- Opportunity To Make a Positive Difference: Recognizing situations and taking action to produce a better outcome.
- Passion For Innovation: Enthusiastically finding new solutions to improve efficiency.
About The Role: Rev.io is seeking a UX Product Manager to drive the user experience strategy across our platform while partnering closely with Product Owners, Engineering, and Enterprise Platform teams. This role combines product thinking, UX leadership, and customer advocacy to ensure our applications are intuitive, efficient, and scalable.
You'll be responsible for understanding how customers interact with our products throughout the quote-to-cash lifecycle, identifying opportunities to improve workflows, and translating user insights into meaningful product improvements. Success in this role requires balancing business objectives, technical constraints, and user needs to create experiences that drive customer satisfaction and adoption.
This position is ideal for someone who enjoys engaging directly with customers, influencing product direction, and leveraging modern AI-powered design tools to accelerate innovation.
What You'll Do
User Experience Leadership
- Champion the end-to-end user journey across the Rev.io platform, ensuring consistency and usability throughout the customer lifecycle.
- Identify friction points, workflow inefficiencies, and opportunities to improve adoption, productivity, and customer satisfaction.
- Advocate for user-centered design principles across all stages of product development.
Product Discovery & Customer Research
- Conduct user interviews, focus groups, customer feedback sessions, and workflow reviews to understand customer needs and pain points.
- Analyze customer behavior, support trends, and product usage data to uncover opportunities for improvement.
- Collaborate with Customer Success, Professional Services, Sales, and Support teams to gather insights from the field.
Product & Design Collaboration
- Partner with Product Owners to align product functionality with user expectations and business objectives.
- Create wireframes, prototypes, user flows, and experience recommendations that guide product development.
- Validate designs with customers and stakeholders, incorporating feedback through iterative improvements.
- Help define product requirements and acceptance criteria with a strong focus on usability and workflow efficiency.
Platform & Design System Strategy
- Collaborate with Enterprise Platform Engineering teams to influence reusable components, design standards, and platform consistency.
- Contribute to the evolution of Rev.io's design system and UX best practices.
- Ensure new functionality aligns with established patterns while supporting scalability and maintainability.
AI-Enabled Product Innovation
- Utilize modern AI-powered tools such as Figma AI, Cursor, Claude Code, and similar technologies to accelerate research, prototyping, design exploration, and development collaboration.
- Explore innovative ways to leverage AI to improve product experiences and internal design processes.
Required Qualifications
- 4 years of experience in Product Management, Product Ownership, UX Design, or a related role within a SaaS environment.
- Strong understanding of user-centered design principles, usability testing, and customer research methodologies.
- Proven experience designing and delivering complex workflows within enterprise software applications.
- Ability to translate customer insights into actionable product recommendations and requirements.
- Experience collaborating with cross-functional teams including engineering, product, customer success, and executive stakeholders.
- Excellent communication, facilitation, and presentation skills.
- Experience using modern design and prototyping tools, including AI-assisted design workflows.
Preferred Qualifications
- Experience in telecommunications, managed service providers (MSP), billing, subscription management, or related industries.
- Experience working with quote-to-cash, PSA, billing, field service, CRM, or ERP platforms.
- Familiarity with component-based front-end frameworks and design systems.
- Experience helping shape products in active development, beta programs, or rapidly evolving product environments.
- Understanding of accessibility standards and best practices for enterprise software.
- Experience working in Agile product development environments.
What Success Looks Like
Within your first year, you will:
- Improve critical user workflows by reducing friction and unnecessary data entry.
- Establish stronger customer feedback loops that influence product decisions.
- Help create a more consistent experience across Rev.io products and modules.
- Drive measurable improvements in usability, customer satisfaction, and feature adoption.
- Contribute to a scalable UX framework that supports future platform growth.
Benefits and Perks:
- Excellent medical, dental and vision coverage, with rates comparable to larger companies
- Company paid for life and disability insurance
- 401k with generous company match and immediate vesting
- Unlimited PTO
- Monthly tech and fitness reimbursements
- Professional development allowance