What are the responsibilities and job description for the Night Auditor position at Resorts World NYC?
Position Overview:
The Night Auditor front desk is responsible for calculating the daily income of the hotel by verifying that all guest accounts are correct and in balance, assisting the front office, and providing great customer service that reaches the companies standards.
Essential Functions:
- Perform Check-in and Check-out procedures.
- Responsible for cash balancing and credit card processing.
- Performs all audit procedures as set forth by the Hotel/casino, on a nightly basis
- Initiates the generation of and coordinates the distribution of various hotel system reports.
- Notifies Management of any potential discrepancies and assists with research and resolution of problems.
- Oversees all close day functions in the front office and that all rooms are checked in and payments are secured. Maintains support documentation for established filing system.
- Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.
- Resolves guest complaints/concerns quickly and efficiently
- Prepares a summary of cash, check, and credit card activities
- Ability to operate front office equipment and software systems
- Complete end of day tasks
- Provide great customer service to all guests
- Performs other tasks as assigned.
Essential Requirements:
- Ability to remain organized in a pressure situation
- Ability to input and access information into a computer
- Skill in establishing and maintaining effective working relations with staff
- Ability to diplomatically attend to complaints
- Strong commutation skills
- Ability to accurately record information and have an eye for detail
Knowledge/Work Experience:
- Must be 18 years or older
- Associates or bachelor’s degree in hotel management or related field preferred.
- Two (2) years of previous night audit/accounting experience or equivalent training required.
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission