What are the responsibilities and job description for the Casino Host I position at Resorts World NYC?
Essential Functions:
- Greets VIP Casino patrons and guests and assist them with their needs.
- Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix
- Attends player events both on and off site, interact with invited players and provide superior guest service.
- Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.
- Achieves personal and department goals as determined by management.
- Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.
- Actively seeks new players through networking.
- Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.
- Speaks with qualified players in person or by phone to sell promotions and special events.
- May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
- Attends all necessary meeting.
- Performs other tasks as assigned.
Core Competencies:
- Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive
- Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
- Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
- Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results
- Exhibits respectful consideration of viewpoints, situations and others
- Puts the guest at the forefront of every decision.
Essential Requirements:
- Excellent verbal and written communication skills and friendly outgoing personality required.
- Must possess excellent customer service, organizational, and multi-tasking skills.
- Strong knowledge of player tracking systems preferred.
- Must have proficient computer skills.