Vacation Rental Manager

We are looking for an organized professional with a drive for customer service and talent in sales. Work for an organization that is connected to Steamboat, continuously growing, and provides the opportunity to make a difference!  

Housing options available!

$65,000-$72,000 DOE

Annual Salary 

PERKS AND MORE 

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* See HR for details.
• Paid Time Off
• Comprehensive Health Plan (HSA-Compatible)
• Dental Plan
• Vision Plan
• 401K Retirement plan with company match
• Life Insurance
• Discount Lodging Benefits
• Discounts on Activities & Events
• Competitive Pay
• Professional Work Environment
• Great Employee Parties!

Summary:  This position will be responsible for helping the Director of Rental Management ensure the overall success and satisfaction of our rental program homeowners. VRM will work closely with Operations teams to ensure the owner’s residence is kept in top rental shape and with the Sales & Marketing team to address owner inquiries related to pricing, market placement, and customer preferences.  VRM will also work closely with the Vacation Sales Center supervisory team to implement and maintain sales strategies to support these accounts.  This position requires a candidate with a proven track record in sales and relationship management, strong verbal and written communication skills, an active and outgoing personality, and both creative and analytical problem-solving skills.

VRM will oversee all efforts and activities relating to:

• Built trust, foster communication, and maintain strong business relations with all rental program homeowners
• Recruit and retain new rental program homeowners
• Identify Owner Goals and work with Sales & Marketing the Operations team to adapt rental and care strategies accordingly
• Advocate for the company’s best interests:  Maximize rental occupancy and elevate customer experience
• Work with the real estate community to facilitate securing rental agreements with new buyers
• Develop new ways to add value to our rental program partnerships

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Build and nurture personal and collaborative relationships with Rental Program Homeowners; gain an overall understanding for the goals of each homeowner
• Identify how best to adapt strategies within our company to match homeowner goals & expectations
• Conduct ongoing personal communication with Rental Program homeowners regarding their residence
• Educate owners on the use of online tools related to the Rental Program
• Educate owners of the services we provide to them in the Rental Program
• Ensure operating departments are aware of desired owner services and related timing
• Manage Owner and Guest of Owner occupancy through communication lines
• Perform quality control inspections in rental residences to ensure service levels are maintained
• Meet with rental program homeowners in person during Steamboat visits.
• Oversee the successful onboarding and implementation of all new rental program inventory.
• Identify and recruit desirable nightly rental residences either from managed HOA properties or independent outside properties
• Maintain familiarity with our properties, the Steamboat Springs Area, and possess knowledge and experience of the mountain travel industry
• Must be capable of fielding incoming calls from Rental Program homeowners with efficiency and professionalism, be able to make, change, and cancel reservations, research and answer questions on rates, folios, and special promotions.
• Actively engage our rental program homeowners in recreational and social activities.
• Keep up to date on utilization of office systems (phone, email, website, and reservations)
• Be extremely proficient with MS Office and Track Reservations Software
• Work efficiently in a fast-paced and unpredictable environment
• Manage schedules and meet deadlines with a constant attention to detail
• Display strong math, reading, writing, and verbal communication skills
• Communicate with the maintenance department regarding the status of any in-unit repairs and keep the owner informed throughout the process

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Resort Group reserves the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

Application Deadline: Recruiting timelines vary by position, however, all Resort Group positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Resort Group is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Resort Group is an equal opportunity employer and maintains drug-free workplaces. All employees and candidates are reminded that Resort Group adheres to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.