What are the responsibilities and job description for the Operations Manager position at Vacation Rental Collective?
Overview
Vacation Rental Collective (VRC) is seeking a dynamic and service-driven Operations Manager to lead day-to-day operations in our Vail/Beaver Creek, Colorado market. In this vital role, you'll be the on-the-ground ambassador for our 70 unit vacation rental portfolio, delivering exceptional support to guests, owners, and partners across phone, email, and in-person interactions. Your local market knowledge and hospitality passion will drive guest satisfaction, owner trust, and operational excellence. This position offers an exciting opportunity for a motivated professional who loves the Vail/Beaver Creek lifestyle and thrives on creating memorable guest experiences.
Compensation: $65,000–$80,000 per year, depending on experience.
Duties
- Process all online reservations and respond to phone calls, emails, and texts in a timely, friendly, and professional manner (8am–10pm coverage). Nights and weekends required.
- Field inquiries from prospective guests and assist current guests with reservation questions and in-stay troubleshooting
- Conduct property inspections and enforce VRC's quality assurance standards across the portfolio
- Manage and coordinate relationships with third-party vendors and local service providers
- Oversee owner relations and communication, including onboarding and liaison support
- Manage and resolve guest disputes and complex situations, respond to guest reviews, and ensure listings are accurately displayed across distribution channels
- Manage payments and commission remittances with accuracy and integrity
- Lead and support VRC team members within the Vail/Beaver Creek market
Qualifications
- Self-motivated with strong communication, customer service, and interpersonal skills
- Proven ability to lead and manage a team in a fast-paced, guest-facing environment
- Friendly, outgoing, and service-oriented with excellent guest and owner relations experience
- Highly organized with the ability to multi-task, prioritize, and stay calm under pressure
- Creative problem-solver with strong local knowledge of the Vail/Beaver Creek community
- Proficient with computers, word processing, property management software, and spreadsheet tools
- Working knowledge of accounting and financial processes; revenue/yield management and rate-setting experience preferred
- 5 years of hospitality or related industry experience and/or a degree in hospitality, tourism, or business management (education/experience may be substituted)
- Ability to establish positive working relationships with owners, coworkers, vendors, and municipal staff
- Must be able to relocate to Vail/Beaver Creek, CO before starting
Join us as an Operations Manager and become a memorable ambassador for the VRC brand! You'll play a key role in shaping outstanding guest and owner experiences while working in a fun, independent environment that values creativity, empathy, and top-tier service.
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $65,000 - $80,000