Rhapsody Integration Engine Support

Key Responsibilities

System Administration

• Monitor application uptime and availability, remediate portal alerts, and maintain SLA metrics (99.9% application uptime target); document root cause and prepare incident postmortem reports within 3–5 business days of an incident.

• Manage user access, roles, and permissions across applications following the principle of least privilege.

• Maintain security configurations, apply system updates, and ensure ongoing compliance with the client's security policies and rules of behavior.

• Perform regular system backups and disaster recovery testing; maintain system logs and audit trails.

• Coordinate with hosting and cloud service providers (Microsoft Azure, AWS, and related platforms) on system health and availability.

• Manage SSL certificates and security credentials for supported applications.

• Document system configurations, changes, and disaster recovery plans; deliver the monthly System Documentation report.

• Analyze and plan software/version releases in coordination with the client's enterprise architecture; deliver the monthly system software version report.

• Note: database administration (Oracle, SQL Server) and OS/network-level infrastructure are led by existing client DBA and infrastructure teams — this role supports and coordinates with, rather than owns, those functions.

Rhapsody Integration Engine (Subject Matter Expertise)

• Serve as the team's expert on the Rhapsody Integration Engine (currently v7.8.2), currently supporting 56 communication points, 38 routes, and 5 web services across 5 applications in the portfolio.

• Monitor, troubleshoot, and modify communication routes, filters, and message flows that facilitate system-to-system data exchange, including tailored HL7 XML messaging used for laboratory result exchange.

• Diagnose and resolve interface/message-flow issues affecting production data exchange between portfolio systems and trading partners.

• Recommend new or improved integration approaches and products to improve program support efficiency and effectiveness.

• Note: platform-level engine administration, installation, and version upgrades are handled by another party; this role focuses on development, configuration, monitoring, and troubleshooting on the platform, not on administering the Rhapsody platform itself.

DevOps, Documentation, and Cross-Functional Support

• Maintain and enhance DevOps practices using Microsoft Azure DevOps: manage Git repositories following Git-Flow branching conventions (feature, developer, and release branches), participate in peer-reviewed pull requests, and maintain automated build/release pipelines and CI/CD documentation.

• Implement application-level logging, monitoring, and alerting (the contractor is not responsible for standing up enterprise-wide observability tooling).

• Maintain configuration-as-code and secrets management wherever practicable; support both containerized and traditional deployment models.

• Support Application Development and Systems Analysis roles by sharing system knowledge and conducting technical research as needed; support Agile ceremonies (sprint planning, backlog grooming, retrospectives) in coordination with the Product Owner, client IT Project Manager, and Contracting Officer's Representative (COR).

• Ensure delivered code and configuration changes pass performance testing and secure code scans, and are released through the established release management process.

• Contribute to and help maintain system architecture documentation, dependencies, and integration diagrams.

Required Qualifications

• Demonstrated expertise in system administration, including security hardening, access management, and regulatory compliance for enterprise application environments.

• Expert-level, hands-on knowledge of the Rhapsody Integration Engine: monitoring, troubleshooting, and modifying communication routes, filters, and message flows for system-to-system data exchange.

• Strong analytical and troubleshooting skills applicable to system performance, systems analysis and design, and data analysis.

• Working knowledge of the Microsoft technology stack relevant to the portfolio: C# .NET, ASP.NET Core, Entity Framework, MediatR, Java web applications using MVC patterns, JavaScript/TypeScript, and React Native, sufficient to support integration and troubleshooting work across the portfolio.

• Experience with Microsoft Azure services, including Kubernetes, SQL, Storage, Service Bus, and Application Insights, and with microservices architecture.

• Experience with Microsoft Azure DevOps, including Git-based version control, branching strategies, and CI/CD pipelines.

• Familiarity with project management frameworks such as ITIL, PMBOK, Agile/Scrum, and Waterfall.

• Strong written and verbal communication skills, including the ability to produce clear technical documentation and status reporting for government stakeholders.

• Strong organizational skills and demonstrated ability to handle sensitive information appropriately.

• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Teams).

• U.S. citizenship or current permanent residency (Green Card) and the ability to pass a federal background investigation and obtain/maintain a government-issued PIV credential; valid driver's license or government-issued ID.

Preferred / Complementary Skills

• Experience with Palantir Foundry.

• Python scripting experience.

• Familiarity with legacy platforms in the environment, including Oracle WebLogic, Oracle Database, and SQL Server Integration Services (SSIS) ETL processes.

• Awareness of Section 508 / WCAG accessibility standards for federal information and communications technology.

• Prior experience supporting federal civilian agency IT environments.

Work Environment & Additional Requirements

• Government-furnished equipment is required for any connection to the client's network; personal/non-government equipment is not permitted without client CISO approval.

• Must complete required client remote-access forms, security agreement and rules of behavior, online security training, and (if issued a government mobile device) mobile rules of behavior.

• Must be able to work core hours aligned to the Mountain Time zone, the time zone of record for contract deliverables.

Our mission is to empower our clients to achieve sustainable success through efficient, cost-effective, and scalable solutions that drive significant performance improvements. We believe in delivering value-driven results and fostering a culture that attracts and retains top talent to provide scalable, adaptable services.