What are the responsibilities and job description for the Front Desk Agent position at Residence Inn by Marriott?
Full-Time & Part-Time Positions Available
We are looking for a friendly, dependable, and customer-focused Front Desk Agent to join our hotel team. Both full-time and part-time positions are available.
Available Shifts
- 7:00 AM – 3:00 PM
- 3:00 PM – 11:00 PM
Responsibilities
- Welcome guests and provide friendly, professional service
- Check guests in and out of the hotel
- Answer phones and assist with reservations
- Respond to guest questions and requests
- Handle guest concerns and resolve issues professionally
- Process payments and maintain accurate guest accounts
- Communicate with housekeeping and maintenance regarding guest needs
- Maintain a clean and organized front desk
- Follow hotel policies and procedures
Qualifications
- Previous hotel or customer service experience preferred, but not required
- Friendly and professional personality
- Excellent communication skills
- Reliable and dependable
- Basic computer skills
- Ability to work independently and as part of a team
- Must be available to work weekends and holidays as needed
We are looking for team members who take pride in providing excellent guest service and creating a welcoming experience for our guests.
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Benefits:
Vacation & Paid Time Off, Health Insurance, Employee DiscountsSalary : $27,254 - $33,167