What are the responsibilities and job description for the Afternoon Front Desk Agent position at Boyne Resorts?
The Front Desk Agent is responsible for providing exceptional guest service by assisting guests with check-in, check-out, and inquiries while maintaining a welcoming and professional atmosphere. This position plays a key role in ensuring guest satisfaction and smooth front desk operations during the evening shift from 4 PM to 12 AM.
Employee Perks:
- Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
- Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
- Dining Discounts – Receive 25% off at Boyne restaurants.
- Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
- Free Water Park Passes – Access to Avalanche Bay Water Park.
- Lodging Discounts – Special rates for friends and family.
- Tuition Reimbursement – Support for continuing education.
- Housing Availability – First-come, first-served team member housing.
- Health Insurance – Available for Full-Time Year-Round Team Members.
- AllyHealth – Access to health services for all employees.
Visit our website for all of our amazing perks, view testimonials, and more! Employment at The Highlands | The Highlands
Our Core Values: LEADS by Serving
At Boyne Resorts, we believe that great leadership is the key to transforming a good work experience into a great one. Our core values guide us every day as we work to create lasting memories for every guest.
- Long-Term Thinking
- Excellence in Execution
- Attitude is Everything
- Develop Create People
- Serve our team members first so they can, in turn, serve our guests and community
Responsibilities
Essential Responsibilities & Duties
- Greet and register guests and owners promptly, ensuring a welcoming and efficient check-in/check-out experience
- Verify all reservation details at check-in, including guest information, payment method, and departure date
- Coordinate guest service requests with housekeeping, bell services, and reservations teams
- Communicate room status updates (checkouts, late checkouts, early check-ins) to housekeeping in a timely manner
- Handle cash, credit card, and traveler’s check transactions in accordance with established procedures
- Maintain accurate records, files, and guest information while ensuring confidentiality and compliance with policies
- Provide information about room types, rates, resort amenities, and local attractions
- Answer incoming calls using proper telephone etiquette and company standards
- Utilize the property management system to manage reservations and guest accounts
- Stay informed on group functions, including event locations, schedules, and services offered
- Follow all safety and security procedures; report any incidents, unsafe conditions, or suspicious activity
- Communicate effectively with supervisors regarding issues, guest concerns, or operational updates
- Deliver high-quality customer service in a fast-paced hospitality environment
Qualifications
- Must be at least 18 years of age
- Ability to work in a fast-paced, customer-service environment
- Strong communication and interpersonal skills
- Ability to stand for extended periods of time
- Willingness to work flexible schedules, including days, evenings, weekends, and holidays
- Basic computer proficiency; familiarity with Microsoft Office preferred
- Ability to handle cash and perform basic financial transactions accurately
- Strong attention to detail and organizational skills
- Ability to maintain professionalism and confidentiality