What are the responsibilities and job description for the Front Desk position at Residence Inn By Marriott Indianapolis Carmel?
Job responsibilities :
Front Desk Agent Job Description:
We are looking to hire an upbeat front desk agent to assist with checking guests in and out of our establishment. The front desk agent will assist guests with inquiries, problems, and complaints. The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.
Front Desk Agent Responsibilities:
1. Greeting and thanking guests in a sincere, friendly manner.
2. Checking guests in on arrival and out on departure.
3. Posting charges to appropriate guest accounts.
4. Anticipating and addressing guests' needs, and resolving their problems and complaints.
5. Assisting guests with disabilities.
6. Operating switchboard and assisting with inquiries.
7. Assisting the reservations manager with taking reservations.
8. Collaborating and communicating with other internal departments to ensure guest satisfaction.
9. Complying with company procedures and safety policies.
10. Performing duties on a daily checklist.
Job Qualification :
Front Desk Agent Requirements:
1. High school diploma or suitable equivalent.
2. 1 years of front desk agent experience preferred.
3. Well-groomed, professional appearance.
4. Outstanding written and verbal communication skills.
5. Team player.
6. Physically agile, and able to stand for extended periods.
7. Available to work shifts, over weekends, and on public holidays.