What are the responsibilities and job description for the Front Desk Agent position at Marriott Chicago Northwest?
Overview
Join our vibrant hospitality team as a Front Desk Agent, where your energy and enthusiasm will set the tone for an exceptional guest experience. In this dynamic role, you will be the welcoming face of our hotel, ensuring every guest feels valued, comfortable, and cared for from check-in to check-out. Your ability to manage multiple tasks with a positive attitude will be key to creating memorable stays and fostering guest loyalty. This paid position offers an exciting opportunity to develop your hospitality management skills while working in a lively resort environment.
Responsibilities
- Greet guests warmly upon arrival, providing outstanding customer service and assistance throughout their stay
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
- Handle guest inquiries, requests, and complaints with professionalism, ensuring prompt resolution and guest satisfaction
- Maintain accurate records of reservations, cancellations, and billing details while adhering to phone etiquette standards
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and issues are resolved swiftly
- Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy
- Promote hotel amenities and services to enhance the guest experience and encourage repeat visits
Skills
- Proven experience in hospitality management or hotel front desk operations
- Bilingual or multilingual abilities to serve diverse guests effectively
- Strong customer service skills with a friendly, approachable demeanor
- Excellent communication skills, including phone etiquette and handling multi-line phone systems
- Knowledge of hotel management systems and reservation software
- Ability to remain calm under pressure during busy periods or night shifts
- Familiarity with guest relations practices and hospitality standards
Embark on a rewarding career where your dedication transforms ordinary stays into extraordinary experiences. We value energetic professionals who thrive in fast-paced environments and are passionate about delivering top-tier guest services. Join us in creating welcoming atmospheres that guests remember long after their visit!
Pay: $16.45 - $27.04 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $16 - $27