What are the responsibilities and job description for the Front Desk Agent - 75N position at Wyndham Indianapolis West?
Job Summary:
We are seeking a Front Desk Agent to join our team. The ideal candidate will be responsible for providing friendly and efficient customer service to our guests. The Front Desk Agent will handle guest check-ins and check-outs, answer phone calls and inquiries, and assist guests with various requests to ensure a positive experience during their stay.
Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment.
- Proficiency in Microsoft Office Suite and basic computer skills.
- Knowledge of reservation systems is a plus.
Responsibilities:
- Greet guests in a friendly and professional manner.
- Handle guest check-ins and check-outs efficiently.
- Answer phone calls and direct inquiries to the appropriate department.
- Assist guests with special requests or arrangements.
- Maintain a clean and tidy front desk area.
- Handle cash and credit card transactions accurately.
- Ensure guest satisfaction by addressing any issues or complaints promptly.
- Adhere to company policies and procedures at all times.
If you are a customer service-oriented individual with excellent communication skills and a positive attitude, we encourage you to apply for the Front Desk Agent position with our team.
