What are the responsibilities and job description for the Front Desk Agent - 75N position at Wyndham Indianapolis West?
Job Summary:
We are looking for a Front Desk Agent to join our team. The Front Desk Agent will be the first point of contact for our guests and will be responsible for providing exceptional customer service.
Responsibilities:
1. Greet guests and visitors in a friendly and professional manner.
2. Check guests in and out, process payments, and provide information about the hotel's services.
3. Answer phone calls, take messages, and handle guest inquiries.
4. Assist guests with luggage and other requests.
5. Maintain a neat and tidy front desk area.
6. Collaborate with other hotel staff to ensure guest satisfaction.
Qualifications:
1. High school diploma or equivalent.
2. Previous experience in customer service or hospitality preferred.
3. Excellent communication and customer service skills.
4. Ability to multitask and work in a fast-paced environment.
5. Proficiency in basic computer skills.
6. Willingness to work a flexible schedule, including evenings, weekends, and holidays.