What are the responsibilities and job description for the Desktop Support Engineer position at Reqroute, Inc?
Desktop Support Engineer
Location: Princeton, NJ (100% Onsite)
Important No
- teCandidates must be fully vaccinat
- edW2 Only (No C
2CPosition Overvi
ewWe are seeking experienced Desktop Support Engineers to provide high-touch onsite IT support within a fast-paced financial services environment. The selected candidates will support front-office users including portfolio managers, traders, research analysts, and executive stakeholders, ensuring seamless technology operations in a mission-critical trading environmen
t.Top Required Skil
- lsStrong Windows desktop and endpoint support experien
- ceExpertise supporting multi-monitor and high-performance workstation environmen
- tsWorking knowledge of Active Directory, VPN, Networking, and Citrix/VDI technologi
esKey Responsibiliti
esDesktop & End-User Suppo
- rtProvide onsite desk-side support for desktops, laptops, peripherals, and mobile device
- s.Troubleshoot hardware, software, operating system, and connectivity issue
- s.Support workstation deployments, upgrades, and new hire onboarding activitie
- s.Deliver timely resolution of user incidents while maintaining high customer satisfactio
n.Front Office & VIP Suppo
- rtProvide white-glove support to portfolio managers, traders, fund managers, and executive leadershi
- p.Respond quickly to issues impacting market data, trading platforms, and investment operation
- s.Maintain professionalism and urgency in high-pressure, business-critical situation
s.Trading Floor & Investment Application Suppo
- rtSupport trading floor technologies including multi-monitor workstations, communication tools, and collaboration platform
- s.Provide Level 1 support for investment applications such as Bloomberg, Refinitiv (Reuters), FactSet, Aladdin, OMS, and EMS platform
- s.Support Microsoft 365 applications used for investment research, reporting, and collaboratio
n.IT Service Manageme
- ntManage incidents and service requests using ServiceNow, Jira, or similar ITSM platform
- s.Ensure compliance with SLA commitments and ITIL best practice
- s.Accurately document incidents, resolutions, and knowledge article
s.Infrastructure & Remote Access Suppo
- rtAssist with Active Directory account administration and access managemen
- t.Troubleshoot VPN, network connectivity, Citrix, VDI, and remote access issue
- s.Support secure endpoint devices and remote workforce technologie
s.Continuous Improvement & AI Adopti
- onIdentify opportunities to reduce recurring incidents and improve service deliver
- y.Leverage AI-enabled tools for ticket triage, knowledge recommendations, and service automatio
- n.Contribute to knowledge management and process optimization initiative
s.Required Experien
- ce4–8 years of Desktop Support, End User Support, or Trade Floor Support experienc
- e.Experience supporting financial services, asset management, banking, or capital markets environments preferre
- d.Experience working with portfolio managers, traders, research analysts, and senior business stakeholder
- s.Ability to operate effectively in market-sensitive and time-critical environment
s.Technical Skil
- lsWindows 10/11 Desktop Suppo
- rtMicrosoft 3
- 65Active Directo
- ryVPN & Network Troubleshooti
- ngCitrix / V
- DIServiceNow / Ji
- raMulti-Monitor Workstation Suppo
- rtBloomberg, Refinitiv, FactSet (Preferre
- d)OMS / EMS Platforms (Preferre
- d)Aladdin or Similar Portfolio Management Tools (Preferre