Scrum Master

Job Title: Senior Scrum Master

Location : Manhattan, NY, 10010

Type: Hybrid (3 DAYS ONSITE)

Hours: 7.5 hours/day, 37.5 hours/week

Duration: 6-month contract with potential extension

Interview Format: 2 Video interviews followed by a Final in person meet

Role Overview

We are seeking an experienced Senior Scrum Master to support our Field Experience value stream. This role is responsible for driving projects from inception through delivery while promoting Agile excellence across technology and business teams.

The Senior Scrum Master will:

• Lead project facilitation across the Technology portfolio using Agile methodologies and tools

• Serve as a hands-on mentor and coach to Scrum teams

• Partner closely with Product Owners, value stream delivery leads, technology teams, and business partners

• Report directly to the Release Train Engineer (RTE)

Responsibilities

• Provide training, coaching, and facilitation to help teams reach a high-performance state

• Guide and mentor teams in Scrum and Agile principles to maximize delivery effectiveness, Help teams meet sprint and Program Increment (PI) goals

• Support Product Owners in developing, refining, and maintaining product backlogs

• Represent teams in Scrum of Scrums and other cross-team planning and coordination forums, Support adoption and proficiency of Agile tools such as JIRA and Confluence

• Ensure transparency and accuracy of progress reporting to stakeholders

• Monitor and optimize team velocity and delivery metrics

• Identify and remove impediments to team progress

• Proactively resolve conflicts and delivery issues

• Coach teams toward stronger collaboration, self-management, and accountability

• Foster healthy interactions within teams and with external stakeholders

• Bring energy, focus, and resilience to drive sustainable Agile transformation

• Track and report Agile performance metrics such as velocity, burndown, and predictability

• Facilitate all Scrum events:

o Daily stand-ups

o Sprint planning

o Sprint reviews

o Retrospectives

• Monitor Scrum team compliance with Agile frameworks within JIRA

• Help build and sustain self-organizing, high-performing teams

MUST HAVES (Non-Negotiable Requirements)

• 8 years of relevant experience as a Scrum Master, preferably within the insurance or financial services industry.
• Well-versed in leading scrum team events and PI planning.
• Strong technical background with hands-on experience in Scrum team competencies (e.g., programming, testing, requirements gathering) prior to assuming Scrum Master or Project Management roles.
• Technical expertise to mentor Scrum teams across all competencies, including Development, Testing, Business Analysis (BA), DevOps, User Acceptance Testing (UAT), and Integrations, with the ability to effectively coach in agility best practices.
• Sufficient technical depth to analyze risks and process gaps, propose solutions, and actively assist with remediation activities.
• Proficiency with Agile and work management tools, including JIRA & Confluence
• Demonstrated capability to mentor teams on AI usage to improve productivity and delivery outcomes