Office Assistant

Job Title: Office/Operations Support

Duration: 6 Months (Possible extension)

Location: Creve Coeur, MO 63141

Onsite Role

Responsibilities:

• Provide administrative and operational support to the Managing Partner and management team
• Collaborate with the onsite Service Leader to ensure efficient office operations
• Serve as a primary point of contact for agents, responding to inquiries promptly and professionally
• Greet and welcome clients, agents, and visitors
• Answer, screen, and route incoming phone calls
• Coordinate accounts payable and receivable, including:
• Supporting agent payment requests
• Submitting operational expenses
• Reconciling purchase cards
• Handle incoming and outgoing mail and deliveries, ensuring compliance with regulatory and confidentiality guidelines
• Assist with facility management, including building maintenance requests and basic troubleshooting (e.g., local network issues)
• Manage resource assignments and onboarding logistics for new agents
• Support additional administrative needs, including:
• Control reports
• Conference room coordination
• Meeting preparation
• Candidate fingerprinting
• Assist with planning and coordinating onsite meetings, trainings, and events
• Experience handling confidential and sensitive information, including activities such as:
• Processing fingerprints
• Handling or supporting payment-related activities
• Customer-facing office experience, including:
• Answering and directing phone calls
• Organizing meetings, trainings, and events
• Speaking comfortably in front of large groups of people

Education/Experience:

• Associate or Bachelor’s degree preferred but not required
• Prior experience in customer service, office administration, or operations support
• Microsoft Office Suite proficiency, including Outlook, Excel (basic filtering at minimum)
• SharePoint and OneNote strongly suggested, but is preferred
• Comfort using AI-enabled productivity tools, including Copilot and ChatGPT, to streamline tasks and simplify processes
• Ability to ask questions and seek assistance when needed
• Network across multiple departments to support agents effectively
• Partner closely with the management team to track pipelines, answer process questions, ensure follow through, and support full cycle task completion
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a fast-paced, onsite environment