What are the responsibilities and job description for the Customer Success Manager position at REQ Solutions?
Job Title: Customer Success Manager
Location: New York, NY
Duration: Fulltime
Shift: 9:00 AM - 5:00 PM (Monday to Friday)
Position Description:
Our client, a fast-growing real estate marketplace startup, is seeking a Customer Success Manager.
They're looking for a high-slope, customer-facing operator with 2–4 years of experience in customer success, operations, consulting, or finance. This person should be exceptional on the phone, able to simplify complex workflows, and comfortable owning high-stakes customer relationships end-to-end. Experience at a high-growth, VC-backed startup (Series A–C) or within a marketplace environment is a strong plus.
What you'll do:
Lead onboarding calls with new landlords, guiding them through the platform, process, and expectations
Own the homeowner experience during the first 30–60 days, ensuring successful lease-ups
Coordinate with vendors, tenants, and internal teams to launch homes and resolve issues in real time
Manage a high volume of communication across phone, Zoom, and email, including escalations
Identify operational gaps and partner with product/engineering to improve processes and features
Oversee Tier 1 offshore support to ensure a seamless customer experience
What they're looking for:
2–4 years in customer success, marketplace ops, or a similar customer-facing role
Experience in high-volume, call-heavy environments
Strong academic or early career track record
Background in consulting or finance is a plus
Scrappy, low-ego, and comfortable operating in ambiguity
High ownership mindset with a desire for rapid growth
Salary : $120,000 - $135,000