Branch Manager

Job Title: Branch Manager

Location: Syracuse, NY

Hire Type: Direct Hire

Work Type: Full-time

Work Model: Onsite

Work Schedule: Monday – Friday, 9am – 5pm

Positional Overview

• Our Company is recruiting for a Branch Manager on behalf of our client, a leading, community-focused financial institution in Albany, NY. This organization provides a full range of personal and business banking services, including lending and innovative digital solutions. It is committed to member service excellence, employee development, and making a positive impact through strong community involvement and collaboration.
• In this role, you will be responsible for leading and developing a high-performing branch team to deliver exceptional member service and achieve financial performance goals. You’ll oversee daily operations, ensure compliance with policies and procedures, and build strong relationships within the local community. Your leadership will help drive business growth while fostering a positive, member-centric culture.

Role & Responsibility:

• Bring the organization’s mission to life, ensuring member experience is second to none.
• Model and coach branch team on deepening member relationships, member advocacy, and business development.
• Build relationships with commercial clients, partnering with Commercial Lending and Business Development.
• Collaborate with other departments and CUSOs on delivery of exceptional concierge member service.
• Advance employee development and succession planning through regular performance appraisals, feedback, and by creating individual development plans.
• Ensure ongoing training and development of staff through direct observations, meetings, reviewing dashboards, development plan progress, goals, and overall performance to yield strong individual and team results.
• Maintain knowledge of all current Credit Union products, services, policies, procedures, and NCUA regulations.
• Achieve branch operational objectives and take accountability for the team’s compliance with all Credit Union policies, procedures, and audits.
• Monitor internal and external building and grounds maintenance to ensure positive and safe member and staff experience.
• Assist in the recovery and restoration of tasks assigned in a disaster recovery situation, as well as regular disaster recovery testing.
• Establish, model, and lead a positive presence within the community by delivering the Broadview brand with every member interaction, including any community/volunteer events, committees, and council representation.

Skills & Experience

• Associate degree in Business or related field preferred and a minimum of three years of Branch Management experience, or equivalent combination of experience and education.
• Have a minimum of three years’ service experience with proven results.
• Are an enthusiastic leader with proven record of success in a leadership role.
• Have strong organizational and multi-tasking skills.
• Have effective interpersonal, verbal, written, and auditory communication skills.
• Can adapt to change and think strategically.
• Are flexible to work out of any location at any time, based on business needs.
• Can lift at least 10 pounds and stand for long periods of time.