What are the responsibilities and job description for the Customer Service Representative position at REQ SOLUTIONS PRIVATE LIMITED?
Job Title: Customer Service Representative
Location: Franklin, MA
Duration: 6 Months Contract
Shift: 7:00 AM to 4:00 PM - Monday to Friday (No weekends, Possibility for split shifts and for the role to turn perm)
Summary:
- The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
- Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
- Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Refer unresolved customer grievances to designated departments for further investigation.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Education/Experience:
- High school diploma or GED preferred.
- 2-4 years customer service related experience required.
- Previous experience with computer applications, such as Microsoft Word and PowerPoint.
- Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
- Ability to work independently and manage one’s time.
- Ability to accurately document and record customer/client information.
(Customer service representative, CSR, Calling, Calls, Documents, Cold calling, Inbound calls, Outbound calls, Payment, Money, Bills, Transactions, Customer service, CSR, Customer support, Client relations, Complaint resolution, Conflict resolution, Issue resolution, Customer inquiries, Call handling, inbound Call, outbound call, Escalation handling, Service recovery, Billing disputes, Adjusting bills, Refund processing, Credit memos, Claims processing, Account reconciliation, Order adjustments, Data entry, CRM systems, Case management, Ticketing systems, Customer records management, Documentation accuracy, ERP systems, CRM software, Salesforce, Zendesk, Transaction records)
#REQNon-IT
Job Type: Contract
Pay: $20.50 per hour
Shift:
- Day shift
Ability to Commute:
- Franklin, MA 02038 (Required)
Work Location: In person
Salary : $21