General Manager

Company Description

Republic Hospitality, based in Charleston, South Carolina, specializes in creating luxury dining, nightlife, and entertainment experiences. With venues like Republic Garden & Lounge, Bourbon N’ Bubbles, and MESU, Zachary’s Daiquiris, and our newest venue, On Air, we focus on delivering sophisticated, immersive environments designed for memorable moments. Our guest-first philosophy ensures tailored experiences through curated menus, handcrafted cocktails, private events, and vibrant nightlife that define Charleston’s hospitality scene. Known for innovative concepts and exceptional service, Republic Hospitality is a premier destination for locals and visitors alike seeking world-class hospitality in Charleston. Learn more at www.republichospitality.com.

Role Description

This is a full-time, on-site position for General Manager of Zachary’s Daiquiris, located in Charleston, SC. The General Manager will oversee daily operations, ensuring optimal performance in customer service, team coordination, and venue management. Responsibilities include setting goals, managing budgets, supervising staff, maintaining operational standards, and ensuring compliance with all safety and quality protocols. Collaboration with department leads to improve business performance, guest satisfaction, and staff development will also be essential.

1. Operational Excellence

• Ensure smooth daily operations across FOH and BOH (where applicable)

• Supervise opening and closing procedures, ensuring brand standards are m

e

.
• Lead daily pre-shift meetings, embedding Republic Hospitality’s service m

odl.
• Monitor service flow, cleanliness, and ambiance to align with brand expect

a

tins.
• Ensure compliance with all health, safety, and regulatory standards (SLED, fire marshal, ServeSa

fe, 1 ).
• Execute all operational policies, SOPs, and management checklists co

n

sistntly.
• Maintain accurate venue documentation, audits, and communications via Mic

r

osoftTeams.

2. Staff Management &

T

eam Ledership
• Hire, onboard, train, and retain high-perform

ing teammembers.
• Lead bi-weekly staff trainings on service excellence, upselling, food & beverage knowledge, a

n

d compan culture.
• Set clear performance expectations; conduct regular evaluations using Republic H

ospitalitytemplates.
• Foster a culture of positivity, professionalism, and accountability that r

e

flects comany values.
• Manage labor budgeting, scheduling, conflict resol

ution, and H compliance.
• Collaborate cross-functionally with chefs, marketing, sales, and operations—promoting a O

N

E TEAM, ONE OAL approach.

3.

Gu

est Experienc & Satisfaction
• Actively engage with guests to ensure satisfa

ction and resolv issues on-site.
• Monitor and respond to guest feedback across platforms, identifying tr

e

nds and implemening improvements.
• Ensure that every guest leaves with a memorable, curated, one-of-a-kind experience that reinforces

R

epublic Hospitaliy’s brand promis

e

.

4. Financial &Business Management
• Own full P&L responsibility for the venue; drive

profitability whilemaintaining quality.
• Control costs across labor, food, beverage, and supp

l

ies without compromiing guest experience.
• Stay within budgeted expense param

eters while maximizingrevenue opportunities.
• Analyze sales, costs, and

l

abor data to make infomed business decisions.
• Develop and execute strategies to grow revenue st

reams (F&B sales, entertinment, private events).
• Partner with leadership t

o

forecast, budget, and tack progres

s

against KPIs

5. Cleanlness, Maintenance & Safety
• Uphold highest st

andards of cleanliness and anitation across the venue.
• Oversee preventative maintenan

c

e, ensuring the property reains in excellent condition.
• Pass all internal and exter

nal audits rel

ated to health,safety, and gust experience.
Qualifications
• Minimum 5 years of progressive m

an

agement experience in hospitaity, nightlife, or restaurants.
• Proven track record of deliver

ing strong P&L results while maitaining high guest satisfaction.
• Strong leadership

skills with ability to motivate,coach, and develop dive

rse teams.
• Excellent communicaton and conflict resolution skills.
• Ha

n

ds-on operator who thrives in a fat-paced, guest-centric environment.

• Proficient with POS systems, schedling platforms

,

and Microsoft Teams.

• ServSafe, o equivalent certificatios preferred.

What Success

L

ooks Like
• Venue meets or exceeds rvenue, labor, and cost control ta

rgets.
• Guest satisfaction scores and nline reviews consistently trend u

p

ward.
• Team engagement is high, with lw turnover and strong internal

promotion.
• Venue is audit-ready at all imes: clean, compliant, and brand-aligned.
• The GM is seen as a culture leader, living Republic Hospitality’s mi

s

sion to craft e

n

• tertaining vibes and curat memorable, one-fTeam leadership, conflict resolutio
• n, and cross-department coordination skillsBudget planning, financial mana
• gement, and operational oversight expertiseStrong customer service, communi
• cation, and relationship-building abilitiesExperience with event planning, inven
• tory management, and compliance regulationsFamiliarity with hospital
• ity technology systems and scheduling toolsProven ability to
• adapt to a dynamic, fast-paced environmentBachelor's degree in Hospitality, Business Adm
• inistration, or a related field (preferred)5 years of experience in hospit
• ality management or similar leadership roleKnowledge of Charleston commun
• ity and its hospitality landscape is a plusPassion for delivering except

ional guest experiences and growing a brand