What are the responsibilities and job description for the Service Desk Support 1 position at Repeat Business Systems?
Repeat Business Systems (RBS)
Albany, NY
Full-Time | On-Site
Salary: $40,000 - $60,000 per year, based on experience
Ready to Start Your Career in IT?
Repeat Business Systems (RBS) is seeking a motivated and customer-focused IT Support Specialist I to join our growing Managed Services team in Albany, NY.
This role serves as the first point of contact for clients experiencing technical issues. You'll work with a team of experienced engineers supporting businesses, municipalities, healthcare organizations, and non-profits throughout New York State.
If you enjoy solving problems, helping people, and building your IT skills in a fast-paced environment, we'd like to hear from you.
What You'll Do
As an IT Support Specialist I, you will:
- Serve as the first point of contact for client technical support requests
- Troubleshoot and resolve common hardware, software, and connectivity issues
- Assist users with password resets, Microsoft 365 issues, printer problems, and workstation support
- Document support requests, troubleshooting steps, and resolutions
- Provide remote support using industry-standard remote management tools
- Escalate complex issues to senior engineers when necessary
- Install and configure software, workstations, and peripheral devices
- Perform routine maintenance and updates on client systems
- Maintain excellent communication with end users regarding ticket status and resolution
- Contribute to internal documentation and knowledge base articles
What We're Looking For
Required Skills
- Strong customer service and communication skills
- Basic understanding of Windows operating systems
- Basic knowledge of computer hardware and software
- Familiarity with networking concepts such as IP addressing, Wi-Fi, and internet connectivity
- Ability to troubleshoot technical issues logically and efficiently
- Strong documentation and organizational skills
- Positive attitude and willingness to learn
Preferred Experience
- Previous IT help desk, technical support, or customer service experience
- Experience with Microsoft Windows and Microsoft 365
- Experience using ticketing systems
- Exposure to Active Directory, Azure, or networking technologies
- IT certifications such as CompTIA A , Network , Microsoft Fundamentals, or similar
Education
- High School Diploma or GED required
- Associate's degree or technical training in Information Technology preferred
Why Join RBS?
At Repeat Business Systems, you'll work alongside experienced IT professionals who are passionate about technology and customer service. We invest in our team members and provide opportunities to develop technical skills, earn certifications, and advance your career.
Benefits Include:
- Competitive salary based on experience
- Health insurance
- Paid time off
- Paid holidays
- 401(k) with company match
- Training and professional development opportunities
- Collaborative team environment
- Career growth within a growing Managed Services organization
Apply Today
If you're enthusiastic about technology, enjoy helping people, and are looking for an opportunity to grow your IT career, we'd love to hear from you.
Salary : $40,000 - $60,000