Outbound Operations Manager

JOB DESCRIPTION

Job Title: Outbound Operations Manager

Department: Supply Chain: Logistics

Reports To: Director of Distribution

FLSA Status: Exempt

Compensation Base Range: $80,000.00 - $95,000.00 Annually

WHO WE ARE:

REP designs world-class, innovative gym equipment that is sold around the world, and we are now expanding into apparel, supplements, athletes, and events. REP was established in 2012 by two brothers who shared a deep passion for fitness. From our humble beginnings of selling bumper plates out of a small garage, REP has experienced remarkable growth, now occupying over 300,000 square feet of office and distribution space in the USA and internationally. With a dedicated team of over 180 fitness enthusiasts, our mission is to "Improve Lives by Sharing our Passion for Strength." Our commitment to innovation, customer service, and value sets us apart.

We believe in building a culture centered around fitness, so we specialize in outfitting home gyms, commercial gyms, and strength and conditioning facilities. Our dedication to excellence has been recognized many times - as one of Inc. 5000's fastest-growing private companies; as Newsweek's Reader's Choice Best Exercise Equipment Brand; and as the most popular brand in the home gym market (with cost in mind) by Garage Gym Experiment. From Men's Health to Self.com, Garage Gym Reviews, and Men's Journal, REP's products are consistently named the best in their class. We also boast impressive partnerships, such as providing F45's functional racks worldwide. Our team works out together, and we regularly invite fitness superstars to join us. We organize fun challenges to test our limits - and the limits of our equipment.

At REP, we continue to grow and bring new opportunities for those who want to be a part of a winning team. We firmly believe that being surrounded by like-minded individuals fuels creative energy and fosters a fun and collaborative work environment. This role is based in our state-of-the-art headquarters with a bright, spacious, shared workspace; scenic views of the Rocky Mountains; and a kitchen always stocked with healthy snacks, protein powder, and coffee.We offer a hybrid work environment with a minimum of three days in the office, but there's flexibility about which days and hours.

OUR CORE VALUES:

Think Like a Customer - We empathize with our customers; understand the "why" behind every decision we make.

Progress not Perfection - We don't let perfect get in the way of good; we are better today than we were yesterday.

Positive Attitude - Be a glass half-full kind of person and remember to have fun.

Teamwork without Ego - We put the team above ourselves; we only win together.

Take Initiative - We drive momentum; if there is an opportunity to make us better, we want to hear it.

WHAT'S IN IT FOR YOU:

Our commitment to quality and transparency applies not only to our products, but also to our people. We are focused on creating a fun, exciting, collaborative space that's centered around health and well-being. We empower everyone on our team to take control of their careers and balance their work and life in a modern, fast-paced environment.

We offer an exceptional compensation package that includes:

DAY ONE BENEFITS!

• Medical, dental, vision insurance (Competitive Benefits packages Offered)
• Health Savings Account (HSA) with employer contributions
• Flexible Spending Account (FSA) options
• LTD/STD, Life and AD&D (100% premiums covered by REP)
• 401k and Roth options with employer match up to 4%
• Employee Assistance Program (EAP)

RECHARGE YOURSELF!

• 4 weeks of PTO accrued during your first year
• 48 hours of sick leave annually
• 7 paid company holidays with an additional floating holiday
• Paid parental leave starting day one
• Birthday - Paid day off

PUMPED-UP PERKS!

• Unique bonus structure that rewards exceptional individual performance, as well as company-wide performance
• Full access to employee gym
• Employee discount on REP equipment and apparel
• Daily snacks and drinks provided by REP (for on-site employees)
• Fitness-casual attire
• Company- and team-building events
• Professional growth and development within the organization
• Life-work balance

ABOUT THE ROLE:

As the Outbound Logistics Manager at REP Fitness, you will lead the charge in optimizing our outbound transportation strategy to meet customer expectations while driving cost efficiency. This role is equal parts strategic and tactical-you'll use data analytics to identify opportunities for process improvements, negotiate with carriers to ensure market-competitive rates and service, and manage vendor relationships with a sharp eye on performance and value. You will oversee outbound operations across parcel, LTL, and FTL channels, ensuring alignment with brand standards, financial accuracy, and compliance. Additionally, you'll own the relationship with our freight audit partner, ensuring billing accuracy and timely payment. Your work will be key to scaling our logistics capabilities in a way that enhances the customer experience and improves our bottom line.

ESSENTIAL FUNCTIONS: include the following. Other duties may be assigned.

• Own and evolve REP's outbound shipping strategy, balancing speed, cost, and service.
• Lead carrier selection, contract negotiation, and performance management for freight and parcel partners.
• Analyze transportation data to uncover trends, reduce spend, and improve service levels.
• Partner with Planning and Distribution Center teams to forecast outbound volume and align carrier strategies.
• Manage our freight audit partner, ensuring billing accuracy, dispute resolution, and on-time payment compliance.
• Partner with accounting ensuring timeliness and accuracy of financial statements and accrual reporting
• Drive improvements in WMS& TMS routing logic, packaging strategies, and overall fulfillment execution.
• Monitor key performance indicators (on-time delivery, closest ship from, claims rate, pack station throughput, etc.) to inform vendor performance reviews and continuous improvement.
• Ensure outbound documentation accuracy and compliance with domestic and international shipping regulations.
• Collaborate cross-functionally to align logistics execution with brand experience and service level agreements.
• Conduct root cause analysis and implement corrective actions across WMS, TMS, and operational workflows.
• Stay informed on logistics technologies and DTC delivery innovations to future-proof operations.

WHAT YOU WILL BRING:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven ability to analyze logistics data and translate insights into actionable cost savings or service enhancements.
• Experience managing freight and parcel carrier contracts, negotiations, and vendor scorecards.
• Strong financial acumen with exposure to freight auditing, cost reporting, and logistics P&L accountability.
• Proficiency in transportation systems (TMS), warehouse systems (WMS), and logistics KPIs.
• Excellent communication and cross-functional collaboration skills.
• Comfortable in a high-growth, hands-on environment where agility and ownership are key.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in supply chain, Logistics, or related field; or 6 to 8 years related experience and/or training preferred.
• APICS/Lean Six Sigma certifications are a plus.
• Strong Microsoft Excel skills, Power BI a plus.
• Experience managing outbound logistics with a Free-Trade-Zone a plus.
• Experience with NetSuite, RF Smart, and PaceJet systems a plus.

CORE COMPETENCIES:

OperationalSupply Chain Expertise - Deep understanding of order fulfillment, pick/pack/ship processes, warehouse management systems (WMS), carrier management, and distribution strategies. Ability to balance service level agreements (SLAs), cost, and efficiency in outbound logistics.

LeadershipTeam Development - Strong skills in leading frontline supervisors and warehouse staff. Competence in coaching, motivating, and developing teams while maintaining a safe and productive work environment.

Customer Service Orientation - Focus on ensuring on-time delivery, order accuracy, and overall customer satisfaction. Ability to build processes that align outbound performance with customer expectations.

Process ImprovementLean Thinking - Proven ability to identify bottlenecks and streamline outbound workflows. Knowledge of Lean, Six Sigma, or continuous improvement methods to reduce waste, improve throughput, and minimize errors.

AnalyticalPerformance Management - Competence in monitoring KPIs such as on-time shipping rates, cost per order, dock-to-stock cycle times, and labor productivity. Ability to use data for decision-making and to present performance insights to leadership.

Cross-Functional CollaborationCommunication - Skills in coordinating inventory control, inbound logistics, procurement, customer service, and sales. Strong communication abilities to align outbound operations with wider business objectives.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is constantly required to sit and use hands to operate the telephone, type and operate the computer and mouse. Physical effort may include stooping, kneeling, touching, feeling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. The employee is frequently required to talk, hear, and bend and twist neck. The employee may occasionally lift and/or move up to 25 pounds and rarely lift and/or move up to 50 pounds assisted. Specific vision abilities required by this job include close vision and distance vision.

REP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, REP complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at REP.