What are the responsibilities and job description for the Outbound Operations Manager position at Covetrus North America LLC?
Operations Manager – Outbound, Animal Health Our Aurora, CO location is seeking an Outbound Manager responsible for managing the outbound operation of the Distribution Center to ensure timely and accurate order fulfillment and shipping to ensure the customers’ expectations are exceeded every day. We offer a climate-controlled, small-team environment where you rarely have to work weekends! WHO WE ARE Covetrus is a global animal-health technology and services company dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We are bringing together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine. OUR VALUES Never Settle – Share the Customer Goal – Give Power – Be Passionate – Do Good Come join our amazing team where we go for great, put the customer first, operate as one team, cultivate a passion for animals, and always act responsibly for customers and society! COMPANY BENEFITS Medical, Dental, & Vision Insurance starting on Day 1 Generous holiday and paid time off policy Company paid life and AD&D insurance 401(k) with generous company match Pet Insurance Employee Stock Purchase Program and more! JOB RESPONSIBILITIES Plans and directs all distribution activities including shipping, routing, and administrative tasks to ensure company requirements are met. Leads the effort to gather feedback regarding the customer expectations. Makes recommendations and implements changes to continually improve the customer’s experience. Ensures the efficient organization and layout of the distribution center by optimizing processes for picking, packing, and shipping customer orders while maintaining distribution center compliance with all governmental agencies and their regulations. Main point of contact for all inquiries regarding outbound shipments. Works with internal partners (Sales, Regulatory and Quality Affairs) regarding orders shipped. Answers questions and provides information to resolve any outstanding issues in a timely manner. Pro-actively communicates issues to appropriate individuals which many include: Customers, Sales, Purchasing, and Distribution Center Management. Reviews current or future trends that indicate possible gaps in the outbound process and makes recommendations based on findings. Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day. Manages the outbound team. This includes but us not limited to, performance management, attendance management, training, employee engagement and retention, and employee development. REQUIREMENTS Minimum of three years of experience in warehouse or production environment; minimum of one year experience with a pharmacy or pharmaceutical wholesaler/distributor required. Minimum three years management experience Must meet any minimum certification qualification required by any local or state board or licensing agency, as applicable within span of control (varies by location) COMPETENCIES NEEDED Demonstrates strong communication skills, both written and verbal. Demonstrated ability to strategically organize, prioritize and meet customer expectations Highly motivated and results oriented Ability to build and maintain strong working relationships Must be proficient in Microsoft and computer skills Experience and knowledge in distribution processes (receiving, shipping and inventory control) required Forklift Certification desired Green belt or equivalent in Six Sigma or Lean Six Sigma preferred PHYSICAL DEMANDS/WORK ENVIRONMENT Covetrus is a federal contractor and abides by the Drug Free Workplace Act (DFWA). In accordance with the DFWA, Covetrus maintains a drug-free workplace. Extensive computer use. Ability to engage in overnight travel on an as needed basis essential Ability to lift and transport 30 pounds on a regular basis and up to 50-70 pounds on an occasional basis. Must be able to stand and/or walk on concrete as needed throughout the day and complete tasks that include bending, stooping, and reaching. May require working in a cooler environment of 35°- 46° F. Salary may vary depending on factors such as confirmed job-related skills, experience, and location. It is not typical for an individual to be hired at or near the top end of the range for their role. Compensation decisions are dependent upon the facts and circumstances of each case. However, the pay range for this position is as follows. Sales Positions are eligible for a Variable Incentive $52,600.00-$75,200.00 We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program: • 401k savings & company match • Paid time off • Paid holidays • Maternity leave • Parental leave • Military leave • Other leaves of absence • Health, dental, and vision benefits • Health savings accounts • Flexible spending accounts • Life & disability benefits • Identity theft protection • Pet insurance • Certain positions may include eligibility for a short term incentive plan Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Covetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health, strong client relationships, and successful financial outcomes for veterinary professionals.
