Office Administrative Assistant

Job Title: Office Administrative Assistant

Department: Administrative Support

Reports To: Admin Lead

FLSA Status: Non-Exempt

Prepared Date: April 2022

SUMMARY:

Assist guests with their reservations both on the phone and with online requests. Process payments, send and receive guest correspondence, verify cleaner invoices, create cards & signs, update reservation software.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Answer phone calls and respond to email, text, and chat requests from guests, cleaners, and inspectors.
• Generate Kaba door codes upon request.
• Save and approve housekeeping invoices.
• Pre-check, troubleshoot, and confirm automated payments.
• Process check payments and bank deposits.
• Process ACH deposits.
• Receive and process rental agreements.
• Pre-check and send check-in instructions.
• Manage lost & found items: contact guests, mail items to guests, or donate items.
• File receipts and invoices into unit folders.
• Enter guest experience cards onto our website.
• Replenish arrival inspector materials & folders.
• Create, print, laminate, and schedule placement of signs, cards, and labels for units.

NONESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Experience working in a fast-paced office setting, preferably in the hospitality or travel industries.
• Customer service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft Excel, and Microsoft Word; experience in Publisher a plus.
• Data entry experience.
• Monday through Friday work schedule with possibility of Saturday.

EDUCATION and/or EXPERIENCE:

• High school diploma. Some college education is a plus.

LANGUAGE SKILLS:

• Ability to read and write routine correspondence to guests, cleaners, inspectors, owners, and site condo complex offices.

MATHEMATICAL SKILLS:

• Ability to add, subtract, multiply, and divide using whole numbers.

REASONING ABILITY:

• Ability to handle and keep composure in hostile or demanding situations.
• Perform well under pressure.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid driver’s license and access to an insured vehicle.

WORK ENVIRONMENT:

• The noise level in the work environment is usually moderate.
• Rentals Maui is a drug-free workplace. A pre-employment drug screen will be required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is:

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel; and talk or hear.
• Occasionally required to reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; and taste or smell.
• Regularly lifts and/or moves up to 10 pounds and occasionally lifts and/or moves up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus, and computer screens.

Job Type: Full-time

Pay: $22.00 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

Salary : $22 - $24