What are the responsibilities and job description for the Claim Assistant - Office/Administrative, Training Provided position at HEMIC?
Join us at HEMIC!
Voted one of Hawai`i Business’ Best Places to Work for 7 Years in a Row!
As a HEMIC employee, you will get:
- People Who Care
Voted one of Hawai`i Business’ Best Places to Work, and Pacific Business News’ Best Workplaces, our business is founded on caring for Hawai`i workers, Hawai`i businesses, and each other.
- Professional Growth
We’re passionate about your development. Whether it’s achieving a formal certification or attending a workshop to improve your communication skills, we will support and encourage you to grow.
- Benefits & Perks
We offer competitive salary and best-in-class benefits, including a 401k match, flex-time, generous PTO, 15 paid holidays, and so much more!
- Opportunity to Give Back
Giving back to our community is our kuleana and we offer numerous opportunities for our employees to take part - whether it be volunteering for a fundraiser, attending a charity walk, or getting a match for your charitable contributions.
Why our Claim Assistant is Important:
As a Claims Assistant, you’ll play a vital part in supporting our mission of “Proudly Taking Care of Hawai‘i.” You’ll help injured workers get the care they need by ensuring critical documents are processed accurately and on time, while supporting our Claims team in delivering excellent service.
Essential Duties
- Daily Operations: Efficiently manage critical daily deadlines and work quotas in a regulated environment, including accurate digitalization of confidential documents through photocopying, scanning, and faxing.
- Organizational Tasks: Accurately sort and organize medical, pharmaceutical, and legal bills, manage unmatched mail.
- Document Handling: Ensure timely routing and delivery of important documents to relevant parties, including internal staff and external entities such as attorney offices, medical providers, policyholders, and claimants.
- Communication & Coordination: Handle communication with providers, employers, and claimants through standard letters and reports, coordinate medical appointments, and provide phone support.
- Support & Training: Participate in job sharing, cross-training, and provide coverage for other support staff when required. Opportunity for career growth through provided professional development.
- Perform other duties as assigned.
Requirements
- At least one year of office or administrative experience, ideally in a customer service setting
- Strong attention to detail and ability to prioritize in a fast-paced environment
- Proficiency in Microsoft Outlook, Excel, and Word
- Strong communication skills, both written and verbal
- Typing proficiency (approx. 50 wpm)
- Experience in workers’ compensation or knowledge of medical terminology (preferred but not required)
- Ability to work 7:30am-4:30pm M-F in our downtown office.
Position title | Claim Assistant |
Department | Claim |
Work Arrangement | In-Person, HEMIC Tower |
Reports To | Manager, Claim Support |
Direct Reports | N/A |
FLSA Status | ☐ Exempt ☒ Non-Exempt Job Class: 2-Prof |
Approved By: | clewis |
Date Approved: | 9/3/25 |
Reviewed: | N/A |
Salary : $20 - $21