What are the responsibilities and job description for the In Office Reservation Attendant position at Rentals Maui, Inc.?
Job Title: Reservation Agent
Date Posted: 4/7/2026
Location: Kihei, HI 96753 (In-person)
Pay: $21.00 - $25.00 per hour
Job Type: Full-time
Job Summary:
We are seeking a dedicated and enthusiastic Reservation Agent to join our team. This role is perfect for someone with a passion for hospitality and exceptional customer service, who enjoys helping guests have seamless and memorable experiences. You will manage reservations, assist clients with their travel needs, and ensure every guest interaction is positive and professional.
Responsibilities:
- Handle incoming reservation requests via phone, email, and online platforms.
- Accurately enter reservation data into our system.
- Provide outstanding customer service, addressing inquiries and resolving issues promptly.
- Maintain in-depth knowledge of our offerings to communicate effectively with guests.
- Negotiate booking terms while ensuring guest satisfaction.
- Collaborate with team members to enhance the overall guest experience.
- Assist customers during their stay with questions or concerns.
- Support inspectors with questions during arrival inspections.
Qualifications:
- Proven experience in hospitality, customer service, sales, or sales management is preferred.
- Strong data entry skills and attention to detail.
- Excellent phone etiquette, verbal, and written communication skills.
- Ability to negotiate effectively and handle objections professionally.
- Proactive problem-solving skills; able to work independently and as part of a team.
- Flexibility in working hours may be required.
Benefits:
- 401(k) with matching
- Health, dental, and vision insurance
- Paid time off
Compensation Package:
- Hourly pay
Schedule:
- 8-hour shifts, day shift
- Weekends as needed
Education:
- High school diploma or equivalent (Required)
Experience:
- 1 year of customer service experience (Preferred)
Application Question:
Please share which software programs or reservation systems you have used and are familiar with in previous roles.
Join us and be part of a team that delivers outstanding service while creating memorable experiences for our guests!
Pay: $23.89 - $28.76 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $21 - $25