What are the responsibilities and job description for the Customer Service Admin position at RENSON N.A., INC.?
SUMMARY
Renson N.A. is looking for a motivated Customer Service Admin to join our dynamic team in our manufacturing environment. This position is responsible for delivering excellent customer support, handling inquiries, processing administrative tasks, and ensuring smooth daily operations within the department. The ideal candidate provides timely, accurate, and professional communication while supporting both customers and internal teams.
DUTIES AND RESPONSIBILITIES
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Assist customers with product information, order status updates, and resolution of issues.
- Maintain accurate records of customer interactions and transactions.
- Process customer orders, returns, and exchanges efficiently and accurately.
- Collaborate with internal departments to address and resolve customer concerns.
- Provide administrative support to the Customer Service Manager and team.
- Prepare and distribute reports as needed.
- Assist in the development and implementation of customer service procedures and policies.
- Participate in team meetings and training sessions to stay updated on product knowledge and best practices.
- Keep all estimates, revisions, and project information accurate and up-to-date in the ERP and company systems.
QUALIFICATIONS
Education, Experience, Knowledge
- High school diploma or equivalent required.
- Additional education or training in customer service is a plus.
- Proven experience in a customer service role or related field is an advantage.
Certificates, Licenses, Registrations
None required.
PHYSICAL REQUIREMENTS
- Standard office environment: sitting, typing, phone work.
- Ability to work on a computer for extended periods.
SPECIAL REQUIREMENTS
Language Skills
- Excellent verbal and written communication skills.
Computer Skills
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to learn and use company software, CRM/ERP systems as needed.
Organizational & Task Management Skills
- Strong organizational and time‑management abilities.
- Ability to manage multiple tasks simultaneously and work under pressure.
Problem‑Solving & Attention to Detail
- Strong analytical and problem‑solving skills.
- High attention to detail when processing orders, documentation, and customer interactions.
Interpersonal Requirements
- Positive attitude and a passion for helping customers and supporting internal teams.
- Ability to maintain professionalism and empathy in all customer communications.
WORK ENVIRONMENT
- Office setting inside a manufacturing environment.
- Moderate noise typical for industrial facilities.
- Fast‑paced setting requiring strong multitasking.
TRAVEL, WORK HOURS, SUPERVISION
- Travel: None is required.
- Work Hours: Standard business hours; overtime may occasionally be required.
- Supervisory Responsibilities: None.
COMPENSATION AND BENEFITS
Compensation
- Full-time, exempt.
- Salary range to be determined per approved compensation structure.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid vacation and holidays
- Professional development opportunities
- Additional benefits per company policy