What are the responsibilities and job description for the Coordinator - Customer Service position at Customer Service - Energy Transfer Family of Partnerships Careers?
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and we are committed to making your job a challenging and rewarding experience.
Summary
This individual will handle inbound contacts via phone or electronic means in a B2B environment, building strong relationships with customers and internal team members and act as a liaison between customers, dealers, carriers, sales/operations teams and other internal functional teams. Additionally, this self-motivated candidate will research, investigate, coordinate and resolve customer concerns regarding invoicing, EFT and billing needs. Work collaboratively and dynamically in a cross-functional manner to creatively solve difficult problems and deliver exceptional service.
Essential Duties and Responsibilities
- Perform research to address unique customer issues and efficiently utilize multiple systems to evaluate each situation thoroughly and provide expedient resolution.
- Self-manage case resolution and deliver against predefined metrics while partnering with leadership and internal teams to address opportunities and deficiencies.
- Address billing, invoice and EFT issues and coordinate resolution with internal support teams
- Investigate and provide feedback involving fuel delivery issues
Requirements:
Education and/or Experience, Knowledge, Skills & Abilities:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements for this position are listed below:
- High School Graduate or General Education Degree (GED) is required, Bachelor’s Degree in business or related field a plus.
- 0 - 2 years customer service experience handling inbound calls, preferably in a B2B environment.
- Ideal candidates will be self-motivated and have a demonstrated track record of successful customer service delivery.
- Strong technological skills with the capability of using multiple systems to research and resolve issues.