Scheduling Specialist - 2nd Shift

Scheduling Specialist

Renewal by Andersen - Indianapolis, IN 

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. 

We are looking to expand our administrative team by filling a key role within the organization with a Second Shift Scheduling Specialist. All characteristics for this role will include, but are not limited to, the following: 

Primary Responsibilities:

- Schedule order verification appointments with the customer and/or Design Consultants and assign a technician from their respective territory. 

- Utilize our custom Salesforce platform to find customer information and document customer notes.

- Ensure the highest level of quality customer service, especially when dealing with upset customers.

- Coordinate travel logistics around territories including Indiana, Ohio, and Tennessee.

- Lead conversations with customers, design consultants, and order verification specialists. 

Qualifications:

- Intermediate to advanced computer, typing, and phone skills for long periods of time (8 hours or more) (required)

- Excellent phone etiquette and customer service skills (required)

- Ability to learn quickly within a fast-paced environment (required)

- Excellent verbal, written, and communication skills (required)

- Previous scheduling and installation or home improvement 

- Excellent organizational skills and attention to detail

- Excellent attention to detail with an ability to follow up

- Sense of urgency in identifying quick resolution to issues presented

- Flexibility and ability to adapt well in a changing and challenging environment 

Compensation and Benefits:

- $21/hour

- Full insurance package, including medical, dental, vision, and life

- 401(K) program

- PTO, paid holidays, Student Loan Repayment Program, and more!  

Schedule:

- Onsite in our Indianapolis office

- Schedule: Monday-Thursday 10am-9pm

- 40 hours a week, 3 day weekends! 

DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.  It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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