What are the responsibilities and job description for the GWI - Call Center Agent position at Renewal by Andersen?
Renewal by Andersen, America's premier replacement window and door company, is looking to add motivated and driven Call Center Agents, who are excited to work in a high-volume call center, and passionate about being the first step in our customer's window replacement journey to our team!
This is a full-time, in-office position, and a 12pm-8pm shift. We have an hourly base ($17-18) plus monthly UNCAPPED bonuses typically ranging from $150-500 monthly! Candidates unable to commute to our Appleton, WI office and who cannot work the 12-8pm shift will not be considered.
Here are some details at a glance:
- Hours: Monday-Friday, 12:00pm-8:00pm
- Location: Appleton, WI
- Pay: $17.50/hour PLUS uncapped bonuses - be in control of YOUR pay!
Still interested? Keep reading!
KEY RESPONSIBILITIES:
- Communicate with customers, make outbound calls to potential customers, and follow up on leads
- Promote products and services to current and prospective customers
- Understand customer needs and requirements
- Schedule in-home consultations for customers
- Participate in weekly training huddles
BENEFITS:
- Weekly, monthly, and yearly opportunities for performance-based rewards
- Growth opportunities and development programs
- Promotions ONLY hired from within
- Internal growth opportunities
- We have a base pay starting between $17-$18/hr, plus monthly performance-based bonuses
- Full medical, dental, life and disability insurance plans
- Employee Assistance Programs
- Paid training, vacation, and holidays
- Be part of a team that thrives on everybody around them being successful
- Official Replacement Window and Door Partner of the Green Bay Packers!
KNOWLEDGE, SKILLS, AND EXPERTISE:
- Above average skills with interpersonal communication and negotiation
- Strong phone presence
- Driven, with a strong desire to succeed, excel, and grow
- Strong listening and presentation skills
- Naturally outgoing and self-disciplined
- Past retail, customer service, sales, and telemarketing experience a major plus
- Ability to work afternoons and some weekends
- Ability to sit at a desk for extended periods of time
- Ability to work from a computer and on a phone/headset for extended periods of time
Salary : $18