What are the responsibilities and job description for the Customer Care Representative / Inside Sales Support position at Renewal by Andersen?
Job Details
Job Responsibilities:
*Delight customers by providing an excellent customer experience consistent with our world-class product.
*Answer telephone calls and assist with showroom traffic.
*Partner with assigned sales representatives and serve as the internal point of contact for customers.
*Ensure that all customer questions and concerns are addressed and satisfied. Clarify, diagnosis and resolve any customer issues.
*Work with sales reps to resolve any paperwork issues, change orders and on-hold jobs.
*Schedule appointments with homeowner for technical measure, installation, and service. Create job file packets for technical measure appointments and installation.
*Observe the internal processes and procedures from the customers viewpoint to identify opportunities for improvement.
*Provide customer correspondence as needed.
Experience and Education:
*Associates Degree preferred; High School diploma required
*Strong phone, email and in-person communication skills
*Good listening skills. Ability to empathize with customers and build a good rapport with customers over the phone.
*Drive the highest standards of ethical behavior by providing accurate information throughout the customer experience.
*Must have problem-solving skills with the ability to prioritize and stay organized in an ever-changing environment.
*Analytical abilities and strong attention to detail
*Ability to multi-task and prioritize tasks efficiently to regularly meet deadlines
*Knowledge of Microsoft Office
Benefits:
*Flexible work schedule
*Health insurance
*Dental insurance
*Vision insurance
*Disability insurance
*Retirement plan with company match
*Paid vacation and holidays
*Family-owned company with a fun and friendly work environment
This is a full-time position with flexible work schedule. Expected to work 1- 2 weekends per month, either in the showroom or staffing large events such as open houses, home shows and state fair. Saturday showroom hours are 10am-2pm. Flex time offered during the week in exchange for Saturday hours.
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