Remote Technical Customer Service Coordinator (Temporary)

NOW HIRING! Remote Technical Service Coordinator (Temporary)

Location: Fully Remote (EST candidates preferred)
Pay Rate: $18/hour

Responsibilities:

• Partner with customer service team members to provide an outstanding customer experience.
• Support providers to ensure successful and timely delivery of services.
• Review, manage, and maintain customer data within internal systems.
• Identify opportunities to improve processes and enhance the customer experience.
• Assist with onboarding customers throughout the school year.
• Help manage contract commitments, student referrals, and critical deadlines.

Qualifications:

• 1 year of customer-facing experience.
• 1 year of technical-facing experience.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and adapt quickly to changing needs.
• Sound judgment when escalating client concerns and collaborating with internal teams.
• Experience with Google Workspace (Google Docs, Google Drive), Mac environments, and Microsoft Excel.
• Excellent organizational and problem-solving skills.
• Ability to work both independently and collaboratively.
• Education industry experience is a plus.