What are the responsibilities and job description for the Shipping and Customer Service Coordinator position at Mast Market?
COMPANY OVERVIEW
Join our team at Mast Market, a small but thriving organic food business committed to providing high-quality products to our customers. We operate through our two retail stores, online platform, and wholesale distribution to other retailers. We are seeking a Shipping Assistant to join us and oversee order processing, shipping, and order-related customer service.
JOB SUMMARY
In this role, located in Armonk, NY, you will process and ship orders to our online and retail customers.
KEY RESPONSIBILITIES
Order Processing:
- Coordinate the flow of orders from receipt to shipment.
- Ensure accurate order processing, including picking, packing, and shipping.
- Track and manage inventory levels to avoid stock-outs and overstocking.
- Solve order-related issues.
Inventory Management:
- Monitor inventory levels of products and shipping materials/supplies.
Shipping and Customer Service
- Select shipping carriers and logistics providers.
- Evaluate shipping rates and ensuring timely and cost-effective delivery.
- Track shipments and resolve any delivery issues.
Requirements
- Reliable
- Able to work independently
- Excellent organizational skills
- Ability to lift 50 lbs and work on feet
- Ability to identify and resolve problems
- Clean Communicator
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $20