What are the responsibilities and job description for the Customer Service Onsite position at RemX?
We are seeking a reliable and detail-oriented Customer Service Representative to join our team. This role is responsible for delivering exceptional customer support, processing orders accurately, and coordinating service requests while collaborating with internal departments to ensure a smooth customer experience.
Key Responsibilities
- Answer and manage incoming calls in a professional and friendly manner, assisting customers with inquiries related to products, services, and order status
- Provide product information and support, helping customers understand available solutions, features, materials, and options
- Coordinate customer service pickups, ensuring accurate documentation, timely preparation of items, and clear communication with customers
- Perform data entry with a high level of accuracy, including updating customer records and entering service requests
- Process customer orders from start to finish by verifying product specifications, confirming pricing, and accurately entering orders into the system
- Collaborate with internal teams such as production, sales, and logistics to resolve issues and ensure customer satisfaction
- Assist with general office and administrative tasks, including filing and document preparation, as needed
Required Skills & Qualification
- 1–2 years of customer service experience, preferably in manufacturing, construction, or building materials environments
- Strong verbal and written communication skills with a customer-first mindset
- Excellent organizational and multitasking abilities in a fast-paced environment
- Proficiency with data entry and office software, including Microsoft Office and order entry systems
- Detail-oriented, dependable, and able to follow established procedures accurately
Salary : $22