What are the responsibilities and job description for the Front Desk Supervisor position at Remington Hotels?
Responsibilities:
- Supervise and support front desk agents during shifts
- Ensure smooth check-in and check-out process
- Handle guest inquiries, concerns, and escalations professionally
- Maintain high levels of guest satisfaction and service quality
- Ensure compliance with hotel policies, procedures, and brand standards
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
- Accurately check AM and PM discrepancy reports.
- Coordinate with housekeeping and maintenance to ensure room readiness
- Communicate effectively with Housekeeping and Maintenance regarding room status, guest requests, and maintenance needs.
- Efficiently process and follow up on guest requests by coordinating with the appropriate departments
- Step in as Manager on Duty when required
Qualifications:
- Previous front desk or hospitality experience required (minimum 2-3 years preferred)
- Prior supervisory or leadership experience strongly preferred
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to multitask in a fast-paced environment
- Proficiency in hotel property management systems
- Flexible schedule, including weekends, holidays, and evenings
- High Work ethic and self-initiative
- Ability to calmy work with high demand and/or upset guests
- May required to work varying schedules to reflect the business needs of the hotel
Qualifications:
We are seeking a motivated and service-driven Front Desk Supervisor to lead our front desk team This role is responsible for ensuring exceptional guest experiences, supporting daily front office operations, and guiding team members to deliver the brand's high standards of hospitality.