What are the responsibilities and job description for the Call Center Representive position at Remedy Intelligent Staffing?
The Call Center Representative serves as the first point of contact for Westinghouse customers, providing exceptional service and support. This role involves handling inbound and outbound calls, resolving customer inquiries, processing service requests, and ensuring a positive customer experience.
Key Responsibilities
- Answer inbound customer calls in a professional and courteous manner.
- Demonstrate extreme patience and excellent customer service
- Ability to de-escalate situations
- Assist customers with product information, troubleshooting, warranty claims, and service requests.
- Document customer interactions accurately in the customer management system.
- Follow up with customers regarding open cases and resolutions.
- Escalate complex issues to the appropriate department when necessary.
- Meet quality assurance, productivity, and customer satisfaction goals.
- Maintain knowledge of Westinghouse products, policies, and procedures.
- Handle customer concerns and complaints with patience and professionalism.
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