Counter Sales Representative I

Reliable Parts is looking to hire a full-time Customer Service Representative. Are you friendly, personable, and able to get along well with others? Do you want an opportunity to advance your career in retail? Would you like to work for an established international company that values the contributions of its employees? If so, please read on!

This sales position earns a competitive wage. We provide great benefits, including medical, dental, vision, holidays, paid time off (PTO), employee discounts, life insurance, and disability. If this sounds like the right opportunity for you, apply today!

ABOUT RELIABLE PARTS

Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, to improve lives by enhancing choice for everyone, everywhere, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. Reliable Parts is looking for top notch team members to join our thriving organization.

We are also proud of our exceptional employees. They ensure that all orders and inquiries are researched and handled knowledgeably and professionally, and we provide the training they need to succeed. Because of their dependability, we consider them a big part of our success. In turn, we offer opportunities for growth and relocation, as well as great benefits and supportive management that make our growing business an industry leader.

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE

As a Customer Service Representative, you play an essential role in providing excellent customer service and driving sales for our company. You are the first point of contact customers have when they enter our store, and you assist them with any service requests while maintaining a friendly and positive attitude. When customers call our store, you answer the phone in a timely manner in order to provide responses to any questions or inquiries they may have. Some of the requests you often find yourself helping with involve providing prices, checking item availability, processing orders, replenishing display items, and conducting research when needed to find solutions. 

In addition, you provide recommendations to customers based on their individual needs as well as relay important company and industry information. Because of your excellent service, you consistently meet our company's performance standards and goals as defined by your manager. You also ensure that customers receive efficient and expedient service while recognizing opportunities for additional sales. When customers are ready to finalize a purchase, you perform all front counter procedures according to guidelines. You enjoy having a job that allows you to be helpful while meeting new people each day, which is why you thrive in this position! 

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

•  High school diploma or equivalent
•  Experience with in-person customer service
•  Familiarity with computer operations, including data entry and switching between multiple screens
•  Excellent phone skills
•  Basic math skills

Bilingual would be a plus but multiple factors will be taken into consideration. Are you able to work well under pressure? Do you have excellent verbal and written communication skills? Are you able to maintain a positive and upbeat attitude? Can you balance multiple tasks while demonstrating good time management? Do you work well as part of a team? Are you highly organized and attentive to detail? If yes, you might just be perfect for this position with our distribution center!

WORK SCHEDULE FOR A CUSTOMER SERVICE REPRESENTATIVE

This full-time customer service position with our distribution center typically works daytime hours Monday through Friday and some Saturday shifts depending on location.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this job with our distribution center, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Full Job Description:

Counter Sales personnel are the first employees that customers meet upon entering our stores. They are responsible for providing excellent customer service while handling the sales process, from the time of the first request to the execution of the order.

ESSENTIAL FUNCTIONS

• Assist walk-in/call-in customers with routine requests in a friendly and positive manner
  • Provide pricing and availability
  • Identify, research, and resolve customer issues
  • Process customer orders  
  • Pick orders for will call customers
  • Assist in replenishing display items 
  • Assist in maintaining professional appearance of store front 
• Be a single solution source for customers
  • Understand and utilize other departments
  • Relay important company/industry information 
  • Recommend appropriate products to enhance customer experience
• Maintain customer relationships
• Manage incoming calls and customer service inquiries 
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using suitable methods/tools 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Meet company performance standards and goals as defined by your manager 
• Ensure customers receive efficient and expedient service 
• Recognize and act on opportunities for additional sales
• Perform all front counter operations and procedures 
• Must be able to pass certification of training on warehouse equipment where applicable (e.g., fork truck, wave picker, pallet jack, etc.)

SECONDARY FUNCTIONS

• Engage in continuous self-training to expand product knowledge 
• Back up warehouse duties as needed
• Maintain cleanliness of facilities
• Other duties as assigned by management

EXPERIENCE REQUIREMENTS

• Excellent communication skills required
• Customer-oriented
• Phone skills that convey a pleasant, professional manner
• Ability to work under pressure and manage multiple tasks
• Able to set appropriate priorities, respond to changes, and demonstrate flexibility in dealing with daily demands
• Strong interpersonal communication skills to support team effort and needs of organization
• Positive and upbeat attitude 
• 1 year of prior customer service experience preferred
• Familiar with computer operation, including data entry experience with multiple screens
• Basic math skills required
• Bilingual a plus
• Minimum high school diploma or GED

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have regular, consistent, and predictable attendance
• Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds 
• Must be able maintain significant activity levels for extended periods of time
• Frequently required to use hands to finger, handle, or feel objects, tools, or controls
• Reach with hands and arms
• Climb, balance, stoop, kneel, crouch, or crawl
• Ability to communicate with supervisors, other employees, and customers
• Frequently required to remain in a stationary position, often standing or sitting for prolonged periods as well as walk short and long distances
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
• Desire to work collaboratively in a team environment
• Regularly repeat the same movements when entering data

Benefits for Full-Time Employees Include:

• Paid Time Off: Paid vacation and sick time.

• Comprehensive Insurance Coverage: Medical, dental, and vision insurance available.

• Company-Paid Protection: Disability and life insurance.

• Retirement Savings: Employees over 18 are eligible for our 401(k) plan.