What are the responsibilities and job description for the Counter Sales Representative position at NEFCO Construction Supply LLC?
Description
Job Duties:
- Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner
- Sell and service customers providing pricing and product application information
- Generate add-on sales by anticipating other products that a customer may need but has not ordered yet
- Input all orders into sales order system in a timely manner and process credit cards as needed
- Schedule orders according to customer requirements
- Pick counter pick up orders
- Keep will call and return area neat and organized
- Minimize wait times for customers picking up orders
- Source materials that NEFCO does not keep in stock through interaction with purchasing team
- Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers as needed
- Keep supervisors apprised of customer issues as warranted
- Provide promotional literature and product information as requested
- Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite
- Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed
Details:
- Monday-Friday, Full-time 40 hours
- Occasional overtime, depending on Company needs
Requirements
Qualifications:
- Demonstrate strong ability to work in fast pace, high pressure environment
- Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
- Excellent verbal and written communication skills
- Strong customer service skills
- Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
- Must perform work accurately and with a sense of urgency and integrity while playing strict attention to detail.
- Keyboarding
- Converse verbally on phone and in person
- Identify and check written documents in mail and on computer
- Climb stairs, stretch, bend, lift 50lb box
- Must be able to see and interpret computer images