What are the responsibilities and job description for the Customer Service Representative position at RelaDyne?
Customer Service Representative
Location: Chicago Heights, IL
We’re looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you’ll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience.
What You’ll Do
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Respond to customer service inquiries by phone and email in a timely and professional manner
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Process and track customer orders accurately
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Assist with invoicing, billing questions, and order status updates
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Coordinate with sales, operations, and logistics teams to ensure timely delivery
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Resolve customer concerns and escalate issues when needed
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Maintain accurate customer records in company systems
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Support general administrative tasks as needed
What We’re Looking For
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High school diploma or equivalent (college preferred)
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Customer service or administrative experience
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Strong communication and problem-solving skills
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Ability to multitask and stay organized in a fast-paced environment
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Experience with Microsoft Office; CRM experience is a plus
Why Join Us
- Competitive pay
- Schedule: Monday- Friday
- Comprehensive benefits package: medical, dental, and life insurance
- 401(k) with company match
- Generous PTO and sick time
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Team-focused, customer-driven environment
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Opportunities to grow and develop your skills
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Supportive leadership and training
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Equal Opportunity Employer/Disability/Veterans
RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.