What are the responsibilities and job description for the IT Tech Support I position at RelaDyne LLC?
IT Support Specialist (Onsite - Hebron, KY)
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than a distributor—we’re a team focused on innovation, service excellence, and strong customer relationships.
We are seeking an IT Support Specialist to provide day-to-day technical support for our field associates and ensure systems run smoothly. This role partners closely with the IT team to troubleshoot issues, resolve incidents, and support both cloud and on-premise environments
Key Responsibilities
Safety-Sensitive Position Notice
This position is designated as safety sensitive. Employment is contingent upon the successful completion of all required pre-employment screenings, which may include a background check, drug and alcohol screening, and any other evaluations required by law or company policy.
Know Your Rights: Workplace Discrimination is Illegal - (click for more information)
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.
RelaDyne is the nation’s leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We’re more than a distributor—we’re a team focused on innovation, service excellence, and strong customer relationships.
We are seeking an IT Support Specialist to provide day-to-day technical support for our field associates and ensure systems run smoothly. This role partners closely with the IT team to troubleshoot issues, resolve incidents, and support both cloud and on-premise environments
Key Responsibilities
- Provide technical support for hardware, software, and enterprise applications
- Troubleshoot and resolve issues across systems including Microsoft 365, Active Directory, Windows, and network environments
- Support PCs, laptops, printers, and other business-critical hardware
- Document, track, and escalate incidents as needed
- Collaborate with IT team members to resolve issues and support projects
- Deliver excellent customer service and follow-up
- Experience and proficiency in the below determine Level 1 or Level 2 designation.
- Experience with Microsoft 365, Active Directory, and Windows environments
- Knowledge of networking (TCP/IP, firewalls, switches) preferred
- Strong troubleshooting, problem-solving, and communication skills
- Ability to manage multiple tasks in a fast-paced environment
- Experience with ERP systems, SQL Server, or Citrix is a plus
- Prior IT help desk or technical support experience preferred
- Some travel required during training (approximately 10%)
- Occasional after-hours support and on-call rotation
- Preferred location is RelaDyne Headquarters; however, the job can be virtual with some travel, so relocation is not a requirement.
Safety-Sensitive Position Notice
This position is designated as safety sensitive. Employment is contingent upon the successful completion of all required pre-employment screenings, which may include a background check, drug and alcohol screening, and any other evaluations required by law or company policy.
Know Your Rights: Workplace Discrimination is Illegal - (click for more information)
Equal Opportunity Employer/Disability/Veterans
RelaDyne, and its affiliates, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status as a qualified individual with disability, or any other protected class status.