Watch Shop Coordinator

Position Summary

As a leader in the jewelry industry, our mission is to create exceptional customer experiences in a culture rooted in integrity, respect, and excellence. We take pride in offering high-quality merchandise and world-class brands, and as a proud recipient of the Best Places to Work in Indiana award, we are committed to providing a dynamic environment where employees can grow and thrive.

The Watch Shop Coordinator plays a key role in supporting our repair and production operations. This position partners with part suppliers to order and track inventory, performs audits and quality checks on incoming parts, and ensures all customer repairs are processed accurately, efficiently, and on time. The role also collaborates closely with Sales staff to enter orders into the POS system, prepare estimates, and photograph items during the intake process.

Because this department handles a significant volume of high-value merchandise, the Merchandising Coordinator must consistently demonstrate exceptional honesty, accuracy, and trustworthiness. Responsibilities may vary day-to-day, and success in this role requires flexibility and strong cross-functional collaboration.

Key Responsibilities

Inventory & Receiving

• Inspect and quality-check merchandise received against purchase orders.
• Process receipts, print and apply inventory tags.
• Receive trade-ins and returns; confirm quality standards and determine pricing using approved sources.
  
  

Purchase Orders

• Enter and maintain purchase orders in the system; track status and communicate delays to the Shop Manager.
• Place orders on schedule at the direction of the Shop Production Supervisor and Watchmakers.
  
  

Special Orders

• Place, enter, monitor, update, and price special orders in a timely manner.
• Receive, process, and prepare special orders for Guest Services.
• Alert Shop Manager to any discrepancies.
  
  

Vendor Communication

• Request and verify vendor quotes; monitor pricing for inconsistencies.
• Follow up on overdue purchase orders.
• Coordinate with vendors regarding repairs, returns, and replacements.
  
  

Repairs & Job Processing

• Create, track, and close repair and custom jobs for jewelry and watch shops within the POS system.
• Photograph merchandise during intake and completion.
• Assist the Shop Manager, Shop Production Supervisor, and repair specialists with daily workflow to ensure timely processing.
• Partner with Guest Services and our Greenwood location to facilitate job transfers.
  
  

Physical Inventory

• Prepare for, participate in, and reconcile physical inventory counts.
• Recommend process improvements to ensure accurate tracking and efficiency.
  
  

Essential Skills

Other duties as assigned.

• Strong teamwork, positive attitude, and excellent customer service skills.
• Exceptional attention to detail and accuracy.
• Ability to gather, interpret, and analyze information to make informed decisions.
• Strong organizational skills and the ability to multitask efficiently.
• Effective time management and adherence to deadlines.
• Service-oriented mindset with the ability to meet and exceed expectations.
• Self-directed, motivated, and goal-oriented.
• Strong verbal and written communication skills.
• Ability to work effectively with internal teams and external vendors.
• Proficient computer skills, including strong data-entry abilities.
  
  

Job Requirements

• High school diploma or equivalent required; some college or a degree preferred.
• 2–3 years of experience in the jewelry or watch industry is a strong plus.
• Must be authorized to work full-time in the United States.
• Ability to work in a professional office environment using standard office equipment.
• Physical requirements include frequent talking, listening, standing, walking, using hands, and reaching with arms. Some tasks may require extended periods of sitting, standing, or walking, and occasional stair climbing.