What are the responsibilities and job description for the Sales Administrative Assistant position at Reis-Nichols Jewelers?
The Sales Administrative Assistant supports the client experience with a commitment to providing a personal and memorable experience for our clients. This role interacts with our clients in the store and on the phone, and needs to prioritize multiple administrative tasks, take initiative, and have fun providing a legendary experience for our external and internal clients. This role performs tasks to support the sales team, and Reis-Nichols leadership by following inventory processes and operational procedures.
Essential Functions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, multiline phones, and copiers.
While performing the duties of this job, the employee is regularly required to talk or hear. Position will involve sitting or standing for extended periods of time. Requires occasional lifting of up to 25 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Essential Functions
- Provides exceptional customer service to clients and sales personnel to enhance the customer experience and assist with meeting company revenue goals.
- Fields and directs questions about some of the finest luxury brands in the industry, including Rolex, David Yurman, John Hardy, Roberto Coin, Marco Bicego, Mikimoto Pearls, Breitling, TAG Heuer, and more.
- Provides direct assistance to clients, both on the telephone and in person, creating a welcoming and inviting environment.
- Directly supports and assists sales teams in working with, processing, retrieving, tracing, and/or checking merchandise.
- Provides administrative assistance to the daily operations of the store, including distribution of mail and other information, monitoring security measures, maintaining store appearance, running reports and evaluating data, etc.
- Takes and delivers accurate messages, including managing the general voice mail inbox.
- Provides administrative assistance to company leadership as requested.
- Other duties as assigned by leadership.
- Accountability, initiative, and high level of professionalism
- Organization and the ability to prioritize multiple tasks
- Enthusiasm and supportive of a team approach
- Attention to detail and an appreciation for precision
- Communicate clearly and effectively in written and verbal situations
- Solid computer, math, communication, and critical thinking skills
- The ability to work a flexible schedule, including Saturdays.
- Normal store hours are 10a - 6p weekdays, 10a - 5p on Saturdays. We are closed on Sundays. Associates rotate evening and weekend hours to ensure a balanced schedule for our valued staff. Hours may differ during events or peak holiday times.
- High School Diploma or equivalent required
- 1-2 years customer service experience required
- Some college or college degree preferred
- Retail experience in a luxury setting preferred
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, multiline phones, and copiers.
While performing the duties of this job, the employee is regularly required to talk or hear. Position will involve sitting or standing for extended periods of time. Requires occasional lifting of up to 25 lbs.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Salary : $21 - $23