Office Manager

You desire impactful work.

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

A Brief Overview

To collaborate across the business to support, enable, and enhance employee experiences and provide friendly and effective front office service and office management support.

What You Will Do

• Adopt an “Employee Concierge”/Positive Customer Experience philosophy in Reception and Office Management duties.
• Ensure that office is cleaned and maintained, including office carpet cleaning. Ensure that relevant pest control measures are in place. Coordinate rubbish & recycling removal. Ensure maintenance contracts are in place and necessary maintenance is done on air conditioning, printers, fire controls, etc.
• Office purchases (e.g., furniture, printers, etc.) and ensure furniture and equipment are always in good and running condition.
• Oversee all mailing functions, which includes, but not limited to, sorting, processing and distributing inbound and outbound US and International materials including USPS mail, intra-company mail, express type materials, and handling custom compliance and freight deliveries.
• Coordinate daily schedules of mail and package pick-ups, deliveries and courier services as needed. Maintain accurate records concerning postage, freight and express mail for expense allocation purposes and preparation of the budget.
• Oversee the coordination of the arrangements of conference rooms for meetings and seminars involving the moving of furniture as directed.
• Coordinate key Occupational Health & Safety (OH&S) actions and requirements.
• Assist with Coordination of RGA’s Business Continuity and Disaster Recovery team to implement Security and Safety Programs for RGA (non-IT), which includes administering the security system, collaborating on the safety manual, administering evacuation and emergency/crisis procedures, and working with floor captains and deputies.
• Maintain working relationships with building management company, building contractors, furniture, building and office product suppliers, architects and all other vendors.
• Building maintenance Ensure building managers upkeep building conducive to an acceptable work environment. Coordinate lease agreements as necessary.
  
  

Education and Experience

Required

• High School Diploma or General Education Degree (GED)
• 10 years experience in office management work preferably with staff size exceeding 100
  
  

Preferred

• Bachelor’s Degree in Arts/Sciences (BA/BS)
• Facilities Management Administrator (FMA) professional designation or similar facilities management certification
• 5 years corporate facilities management experience
  
  

Required

Skills and Abilities

• Relationship building and management, Integrity, confidentiality and accountability
• Skills in MS Office suite, especially PowerPoint, Word and Excel
• Problem solving skills, Ability to analyze and improve business processes
• Budget management skills. Proven ability to manage a large budget
• Knowledge of facilities management and planning, administrative procedures and property management and maintenance; purchasing office furniture, building equipment/systems, office equipment, kitchen and restroom supplies
• Ability to quickly adapt to new methods, work under tight deadlines and stressful conditions
• Ability to work well within a team environment, participate in department/team projects and balance detail with departmental objectives. Ability to liaise with individuals across a wide variety of operational, functional and technical disciplines
  
  

Preferred

• Knowledge of security systems and safety programs and applicable state and local regulations
• Advanced oral and written communication skills, demonstrating the ability to convey business terminology that is meaningful and well received
• Advanced level of investigative, analytical and problem-solving skills
• Advanced level of skills in customer relationship management and change management. Advanced persuasion and negotiating skills when working with internal/external customers
• Ability to resolve conflicts and foster teamwork
  
  

What You Can Expect From RGA

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.
• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.
• Join the bright and creative minds of RGA, and experience vast, endless career potential.
  
  

Compensation Range

$55,850.00 - $79,800.00 Annual

Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits.

RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.