What are the responsibilities and job description for the Deduction Specialist position at REILY FOODS COMPANY?
At Reily Foods Company we've got a passion for flavor and have been providing iconic foods and beverages that create meals and memories for over 120 years! Our products consist of New England Coffee, Luzianne Iced Tea, Blue Plate Mayonnaise, Swans Down Cake Flour, and Carroll Shelby Chili (to name a few) and can be found in retail locations around the country.
The Deductions Specialist will be responsible for identifying, investigating, and resolving all client payment deductions or discrepancies and ensures all supporting documentation is collected. Process and clear valid deductions, dispute all invalid deductions, and collect all disputed amounts. Customer support for strategic customers which includes pricing management, reporting, and cross collaboration with other departments.
Responsibilities:
- Process and clear valid deductions, dispute all invalid deductions, and collect all disputed amounts.
- Research and resolve customer deductions including overages, reclamations, damages, freight, fines, product returns and other non-promotional deductions.
- Through research on customer portals, agreements, or the payment advice, identify invalid customer deductions and develop a specific plan to recoup any amounts owed and avoid future invalid deductions.
- Effectively organize, save, and attach supporting documentation to help report and validate deductions.
- Collaborate with other departments to provide insight on process gaps and opportunities.
- Identify deduction trends at the customer level and communicate such trends and help develop recommendations for the team to review and implement.
- Support for strategic customers, pricing management, reporting, and analysis.
- Complete any special projects as assigned.
Qualifications
- 3 years experience in high level reconciliations and chargebacks
- Ability to calculate, post, and manage necessary accounting figures and financial records
- Analytical, detail-oriented, has a knack for trouble-shooting and multi tasking
- Ability to set priorities and focus on issue resolution, including ability to change and adapt to emerging and urgent issues
- Must thrive in a fast-paced and collaborative environment
- Well versed in customer service and negotiation skills
- Exceptional data entry skills and aptitude for working with numbers
- Excellent verbal and written communication skills
- Proficient in MS Office and Experience with Microsoft Dynamics 365 preferred
Reily Foods Company is an equal opportunity employer, Minorities/Females/Disability/Protected Veteran/Sexual Orientation/Gender Identity.
We offer a comprehensive and thoughtfully designed benefits package that supports the well-being, financial security, and work-life balance of our employees.
- 10 Paid Company Holidays
- Generous Paid Vacation & Sick Time
- Comprehensive, Affordable Medical, Dental & Vision Coverage for you and your family
- Health Savings Account (HSA) with company contributions
- Flexible Spending Accounts (FSA) & Dependent Care FSA (DCFSA)
- 401(k) Retirement Plan with company match and discretionary profit sharing
- Employee Assistance Program (EAP) and financial wellness resources
- Company‑Paid Disability
- Company‑Paid Life Insurance equal to 3× annual compensation
- And more benefits designed to support your health, wealth, and well‑being
Together, these benefits reflect our commitment to caring for our employees both inside and outside the workplace.