What are the responsibilities and job description for the Technical Account Manager position at Regis HR Group?
As a TAM, you will own a portfolio of client accounts and act as their trusted advisor, ensuring their IT environment is secure, optimized, and aligned with their business goals. You will work closely with engineering, leadership, and clients to deliver strategic guidance, oversee service delivery, and identify opportunities to enhance the client’s technology stack.
This is a full-time hybrid role based in Jacksonville, FL, with a mix of on-site client visits, office collaboration, and remote work flexibility.
Key Responsibilities:
Client Relationship & Strategy
- Serve as the primary point of contact for assigned clients
- Build strong, long-term relationships with business stakeholders and decision-makers
- Lead monthly/quarterly business reviews (QBRs) to present performance, risks, and strategic recommendations
- Translate technical concepts into clear business outcomes and ROI
- Develop a deep understanding of each client’s IT environment, including Microsoft 365, Azure, networking, and security stack
- Provide proactive recommendations to improve security posture, performance, and scalability
- Partner with internal engineering teams to ensure successful delivery of projects and support services
- Act as an escalation point for complex technical issues and client concerns
- Monitor account health, including ticket trends, SLA performance, and recurring issues
- Ensure clients are receiving consistent, high-quality service aligned with contractual commitments
- Identify gaps in service delivery and drive continuous improvement
- Identify and develop upsell and cross-sell opportunities (e.g., cybersecurity, cloud, compliance, backup, ITDR)
- Present solutions aligned to client risk, compliance requirements, and business objectives
- Collaborate with sales and leadership on proposals, SOWs, and account expansion strategy
- Assist in planning and coordinating client projects, including migrations, upgrades, and security initiatives
- Ensure clear communication of timelines, expectations, and outcomes
- Keep stakeholders informed throughout project lifecycles
Required
- 3 years of experience in account management, technical account management, or MSP environments
- Strong background in technical support and troubleshooting (Microsoft 365, networking, endpoints, security)
- Proven ability to manage multiple client relationships simultaneously
- Experience identifying and closing technology-driven sales opportunities
- Excellent communication skills with the ability to engage both technical and non-technical audiences
- Highly organized with strong project management and prioritization skills
- Ability to work independently in a hybrid/remote environment
- Experience working within a Managed Services Provider (MSP)
- Familiarity with tools such as RMM, PSA systems (e.g., Ninja, Halo), and ticketing platforms
- Knowledge of cybersecurity frameworks (CIS, NIST) and best practices
- Bachelor’s degree in Computer Science, Information Technology, or related field
- Certifications (Preferred but not Required)
- Microsoft certifications (e.g., Modern Desktop, Azure, Security)
- CompTIA A , Network , or Security
- ITIL or similar service management certifications
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.