What are the responsibilities and job description for the IT Help Desk Specialist (Bilingual English/Spanish) position at Regis HR Group?
This is an entry-level, hands-on position (not just desk support), ideal for someone looking to grow, learn, and gain real-world IT experience.
Responsibilities:
- Provide prompt and professional technical support to end-users via phone, email, or chat in both English and Spanish
- Provide help desk support for staff (hardware, software, and systems)
- Troubleshoot and resolve technical issues in a timely manner
- Research and implement solutions for recurring problems
- Assist with system setup, user accounts, and access management
- Support day-to-day IT operations and internal systems
- Set up, install, and move equipment (computers, monitors, etc.) as part of daily IT support
- Document incidents, resolutions, and service requests accurately in help desk ticketing systems
- Bilingual: English & Spanish (required)
- Strong problem-solving and troubleshooting skills
- Ability to work independently and take initiative
- Good communication and organizational skills
- Basic knowledge of IT systems, networks, and Microsoft environments
- Comfortable handling and lifting IT equipment (up to 50 lbs) as needed
A dependable, resourceful individual who can “figure things out,” take ownership of tasks, and help keep our operations running smoothly. This role is a great opportunity for someone eager to build their IT career in a hands-on environment.
Compensation:
Pay is based on experience, with opportunities for growth as you develop your skills.
Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member.
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.