What are the responsibilities and job description for the Emergency 911 Dispatcher position at Regional Ambulance Services?
As a Communications Specialist (REMSA Health Dispatcher) you answer emergency medical and fire calls for service and dispatch ambulances and fire resources to locations requesting help. As a call taker you process emergency medical and fire related calls using established protocols. You give callers instructions to begin patient care and how to safeguard themselves until help arrives on scene. The dispatcher position is responsible for sending the closest appropriate response resource to the scene. The dispatcher also communicates safety concerns involving patients and responders to determine whether or not additional precautions or equipment should be taken.
We offer a full academy training to develop the skills and competence to successfully process calls and dispatch resources. Prior medical or fire experience is preferred. All Communications Specialists must have completed or will need to complete an EMT course within 6 months of hire. REMSA Health has an onsite education facility where the EMT course would be completed. This is a full-time position that is eligible for benefits. We also offer relocation assistance!
Requirements:
- EMT certificate, past EMT course completion, or ability to complete course within 6 months of hire is required.
- Ability to type a minimum of 35 wpm is required.
- Excellent verbal, written and interpersonal communication skills.
- Ability to multi-task, specifically under pressure or during an emergency or crisis. The individual must have the ability actively listen and process verbal or written feedback, while utilizing sophisticated electronic platforms (e.g. mapping software, CAD system, email, paging system, radio system), while taking in additional audio or visual stimuli.
- Attentive to detail in various mediums and forms - must be able to translate audio or spoken information from callers, and accurately process, provide, share and input into various electronic systems. Accuracy and efficiency is imperative.
- EMS and Fire dispatch is a 24 hour, 7 -day a week community service, which includes holidays, weekends and during disasters. It is imperative that the individual have the ability work, nights, days, weekends, weekdays, holidays, extended hours, including mandatory additional shifts or mandatory hold over. Need is forever changing; therefore, adaptability and flexibility are a must. Shifts are assigned by system need, seniority and performance, and have the potential to be changed without notice.
- Ability to work as a team, respectfully and professionally.
- High-performance EMS experience a plus.
- EMD certification strongly preferred.
Within 6 months:
- Obtain AHA healthcare provider CPR card.
- Successful completion of a REMSA approved EMD and EFD course with the International Academy of Emergency Dispatch.
- Obtain knowledge of System Status Management (SSM), and the System Status Plan.
- Obtain knowledge of Fire Dispatch Protocols and Fire Response Plans.
- Ability to effectively process 911, emergent and non-emergent calls for service.
- Ability to maintain required Pro QA scores within the Academy standards for accreditation.
- Obtain a thorough knowledge of all REMSA dispatch, and Emergency Operations policies and procedures.
- Obtain proficiency with Dispatch protocols, programs, and system operational requirements.
- Develop computer literacy in multiple systems and programs (i.e. CAD system, Google business suite (e.g. email), MS Office, West Phone system, Mapping System)
- Develop basic leadership skills and the ability to make decisions based on the STAR CARE principles.
Pay & Benefits:
Pay is commensurate with your experience level. Many companies claim to have a great benefit package, but how many will offer you the following?
- Company matched 401K retirement plan
- Employee bonus plan & holiday bonuses
- Scheduled pay increases
- Company paid short & long-term disability coverage
- Tuition reimbursement & an education center onsite
- AD&D, life & critical illness insurance
- HSA with company contribution
- Pet insurance
- 11 company recognized holidays that includes an employee designated holiday
- High bank limit PTO plan with a self-directed cash out provision with an additional 3 contingency days for new employees within first year.
- Gym membership reimbursement
- Service awards program
- Company provided uniforms
- And more…