What are the responsibilities and job description for the SUPPORT STAFF III, ADULT DEVELOPMENTAL SERVICES-CHARLOTTESVILLE (FULL-TIME) position at Region Ten CSB?
REQ: 44100028
POSITION TITLE: SUPPORT STAFF III
GENERAL STATEMENT OF RESPONSIBILITIES: This is a FSLA non-exempt position. The Support Staff III is under the direct supervision of the Office Manager, and provides switchboard operation to the agency while providing front desk support. He/she is required to analyze facts and determine action using a wide range of procedures within the limits of standard practice. Duties require planning own work after definite objectives set by the supervisor, with unusual situations referred to the supervisor.
QUALIFICATIONS: The incumbent should be a self-starter who possesses the following knowledge, skills, and abilities:
KSAS
Knowledge of: standard office practices & procedures; use of telephone, computer, copier & calculator; secretarial techniques; medical records; referrals; how other organizations relate to Region Ten; compliance methods; data analysis; filing; record keeping; research methods; standard business English.
Skills in: organization; record keeping; filing; computer & keyboard use; photocopying; using multi-line telephones; initiating & completing work in a timely manner; accomplishing compliance; analyzing data, written charts & billing processes; communicating with a diverse range of people, including families, children, providers, insurance company staff, and staff at community partner agencies.
Abilities to: work efficiently in busy, often disruptive environment; deliver good customer service; maintain productivity; organize work days to run smoothly; work well under pressure; promote good public relations; accept supervision & follow directions; display professional demeanor with consumers, staff, and the public; analyze & note deficiencies in documentation & records, as needed; for the use of management, use the automated data system to run reports.
GRADE: 7
LOCATION: 500 Old Lynchburg Road, Charlottesville, VA 22903
SCHEDULE: Full-time (40 hours per week)
POSITION TITLE: SUPPORT STAFF III
GENERAL STATEMENT OF RESPONSIBILITIES: This is a FSLA non-exempt position. The Support Staff III is under the direct supervision of the Office Manager, and provides switchboard operation to the agency while providing front desk support. He/she is required to analyze facts and determine action using a wide range of procedures within the limits of standard practice. Duties require planning own work after definite objectives set by the supervisor, with unusual situations referred to the supervisor.
QUALIFICATIONS: The incumbent should be a self-starter who possesses the following knowledge, skills, and abilities:
KSAS
Knowledge of: standard office practices & procedures; use of telephone, computer, copier & calculator; secretarial techniques; medical records; referrals; how other organizations relate to Region Ten; compliance methods; data analysis; filing; record keeping; research methods; standard business English.
Skills in: organization; record keeping; filing; computer & keyboard use; photocopying; using multi-line telephones; initiating & completing work in a timely manner; accomplishing compliance; analyzing data, written charts & billing processes; communicating with a diverse range of people, including families, children, providers, insurance company staff, and staff at community partner agencies.
Abilities to: work efficiently in busy, often disruptive environment; deliver good customer service; maintain productivity; organize work days to run smoothly; work well under pressure; promote good public relations; accept supervision & follow directions; display professional demeanor with consumers, staff, and the public; analyze & note deficiencies in documentation & records, as needed; for the use of management, use the automated data system to run reports.
GRADE: 7
LOCATION: 500 Old Lynchburg Road, Charlottesville, VA 22903
SCHEDULE: Full-time (40 hours per week)