What are the responsibilities and job description for the Lighting Maintenance Specialist/ Customer Service position at Regency Supply?
About the Role
Regency Supply is seeking a highly motivated Maintenance & Customer Service Specialist to support our clients when lighting or electrical outages occur. In this role, you will work within our ticketing system (HubSpot) to coordinate service requests, connect with technicians, and ensure issues are resolved quickly and accurately. This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and brings a positive, proactive energy to the team.
You don’t need lighting experience — we will train you. What you must have is strong customer service skills, excellent communication, and a “let’s get this fixed” attitude.
Key Responsibilities
- Monitor incoming service tickets in HubSpot and promptly initiate outreach to clients and field technicians.
- Coordinate maintenance requests by assigning the correct technician or vendor and ensuring they have accurate product and site information.
- Build working product knowledge over time and leverage it when speaking with technicians or troubleshooting for clients.
- Communicate updates to clients, keeping them informed throughout the entire service process.
- Collaborate with billing to verify service charges and ensure documentation is complete, accurate, and timely.
- Utilize P21, HubSpot, Zoom, and email to manage daily workflow, communication, and ticket status.
- Demonstrate critical thinking when assessing service needs, asking the right questions, and identifying the real root of a problem.
- Maintain detailed, organized notes within the ticketing system.
- Follow issues through to full resolution — no loose ends.
- Make proactive phone calls to prevent delays, clarify details, and keep things moving.
- Contribute positively to a drama-free, collaborative team environment.
Qualifications:
What We Offer:
- Values centered work environment
- Medical, Dental, Vision and Life Insurance!
- Employee Assistance Program
- Paid holidays, paid time off and sick days included BDAY day off
- 401k
- Employee discounts
- And much more!
Regency Supply
Regency Supply is a full-service lighting distributor with more than 40 years in business and lighting distribution centers across the country. Our customers include Retailers, Restaurants, Banks, Hotels and Hospitality. We help clients with everything from pre-construction design support and energy-saving retrofit projects to on-site maintenance, easy product replacement, lamp recycling, and more. Our commitment to service doesn’t end with our clients’ lighting needs. We’re committed to making a difference in their lives, the lives of our staff, our communities, and our world at large.
Regency Supply is an Equal Opportunity Employer. Opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, military and veteran status, and any other characteristic protected by applicable law.
Salary : $25 - $28